Restaurant General Manager

4 days ago

Huntsville, Texas, United States Long John Silver's Full time
Restaurant General Manager Job Description

The Restaurant General Manager is responsible for ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruitment and retention of crew members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.

Key Responsibilities:
  • Service: Ensure 100% satisfaction for all LJS guests, solve customer concerns immediately, and utilize BAM to ensure they leave happy and satisfied.
  • People/Culture: Lead team in ensuring Voice of the Customer (VOC) feedback is collected and acted upon, motivate Team Members to perform at or above expected performance levels, ensure staffing levels meet guest service requirements at all times, treat all Team Members with respect, and foster a sense of teamwork and accountability.
  • Product: Ensure all ingredients and menu items are properly stored, handled, prepared, and presented with the greatest concern for food safety, accuracy, quality, and guest satisfaction, positively impact profitability by effectively managing product projections and controlling waste, and provide a come-back quality service and taste experience.
  • Place: Maintain a clean, safe, and comfortable environment for guests and Team Members, ensure the restaurants interior and exterior, including furnishings and equipment, are clean and in excellent working condition at all times, and provide an environment that encourages guests to return.
  • Leadership: Recruit, hire, develop, and motivate Team Members, provide encouragement to Team Members, including communicating team goals and identifying areas for new training or skill checks, answer Team Member questions, help with Team Member problems, and oversee Team Member work for quality and guideline compliance, communicate deadlines and sales goals to Team Members, develop strategies to promote team member adherence to company regulations and performance goals, forecast sales, create work schedules, order and track inventory, and complete required performance reports, ensure cash control, security, safety, and food quality standards are consistently met, and maintain a local marketing program that focuses on sales growth.

Core Competencies:

  • Service Orientation: Demonstrate concern for satisfying ones external and/or internal guests.
  • Interpersonal Awareness: Notice, interpret, and anticipate others concerns and feelings, and communicate this awareness empathetically to others.
  • Self-Managing Performance: Take responsibility for ones own performance, set clear goals and expectations, track progress against the goals, ensure feedback, and address performance problems and issues promptly.
  • Initiative: Identify what needs to be done and do it before being asked or before the situation requires.
  • Results Orientation: Focus on the desired result of ones own work, set challenging goals, focus effort on the goals, and meet or exceed them.
  • Active Learner: Understand the implications of new information for both current and future problem-solving and decision-making, and actively strive to build knowledge and skills.
  • Team Leadership: Demonstrate interest, skill, and success in getting others to learn to work together.

Requirements:

  • Must be 18 years of age or older.
  • High School Diploma or Equivalent.
  • Minimum of 6 months experience performing as an Assistant Manager or 1 year of restaurant management experience in a similar environment.
  • Passed Restaurant General Manager Readiness Checklist.
  • Must have a reliable transportation and Driver's License required.
  • Ability to work nights and weekends.
  • Take absolute pride in everything you do.
  • Value customer service and hold the ability to positively impact guests' experience.
  • Work well in a fast-paced environment.
  • Practice high quality food and cleanliness standards.
  • Bring an upbeat energy and positive attitude to the team.
  • Has a commitment to timeliness and a sense of urgency.
  • Ability to read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, computing rate, ratio, and percent.
  • Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists.

Physical Demands:

  • Work for several hours in a standing position.
  • Talk and hear; Communicate with Team members and guests.
  • Handle, feel, and reach with arms and hands.
  • Sit, climb, and balance.
  • Stoop, kneel, crouch, and crawl.
  • Lift and move up to 50 pounds.

Working Conditions:

  • Exposure to cooking fumes.
  • Moderate noise level.
  • Exposure to heat and hot cooking equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

50 years ago we began our mission to bring great-tasting, sustainably-caught seafood to all the people who aren't able to be near an ocean every day of their life. So from sea to delicious sea, we bring our bell-ringing quality, service, and value to land every day. Fish Yeah

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