Technical Operations Specialist

2 weeks ago


Union, New Jersey, United States Affiliated Monitoring Inc Full time
Job Overview

Affiliated Monitoring is a leading provider of alarm monitoring services across North America, specializing in Burglary, Fire, and Life Safety systems.

We are seeking a Technical Operations Analyst to enhance our operational efficiency. In this pivotal role, you will focus on refining our alarm processing systems. Your collaboration with the Technology, Support, and Alarm Monitoring departments will be essential in developing and sustaining workflows and automated solutions tailored to our clients' unique requirements.

By managing our automation platforms, you will play a crucial role in enhancing our processes and introducing innovative features. We are looking for a proactive team member who can address challenges, engage in problem-solving, and work closely with internal teams while possessing the technical expertise to assist clients in implementing their monitoring solutions.

Key Responsibilities

  • Become a Subject Matter Expert for our Alarm Monitoring Platform.
  • Design and implement solutions for workflow needs and manage changes to the automation platform.
  • Conduct functionality testing and apply configuration adjustments across multiple platforms.
  • Support system upgrades, table maintenance, training, data entry, file uploads, and report generation.
  • Identify and report issues for various cross-functional teams and collaborate with Vendors/IT.
  • Serve as an advanced resource for internal technical support.
  • Assist in assessing and integrating new products and services.

Qualifications

  • Minimum of 2 years of scripting experience.
  • At least 2 years in an IT or Helpdesk setting.
  • Bachelor's degree is required.
  • Ability to work autonomously while aligning with team objectives.
  • Proficient in documenting and adhering to established business processes.
  • Strong analytical and problem-solving capabilities are essential.
  • Excellent process management skills with the ability to coordinate cross-functional teams.

Benefits and Opportunities

  • Competitive salary based on experience, along with a comprehensive benefits package.
  • Opportunity for professional growth while collaborating with a highly skilled team.
  • Make a significant impact on our organization and its services with visibility and potential for career advancement.
  • Engage in company outings, team-building events, and more.
  • Convenient location with access to major highways.

Affiliated Monitoring is dedicated to fostering a diverse and inclusive workforce that reflects the communities we serve. We believe that our services and products benefit from a variety of perspectives, which can only be achieved through diversity at all levels of the organization. We encourage candidates from all backgrounds, including women, veterans, individuals with disabilities, people of color, and gender nonconforming individuals, to apply.

Affiliated Monitoring is an Equal Opportunity Employer and does not discriminate based on sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity and expression, disability, genetic traits, citizenship, veteran status, or any other legally protected characteristics. All applications will be considered without regard to legally protected characteristics.



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