Guest Service Ambassador

5 days ago


San Francisco, California, United States Compass Group Careers Full time
Job Summary

The Guest Service Ambassador is responsible for creating a warm and welcoming atmosphere for clients, executives, and staff members at all times. This role is the first point of contact for visitors, ensuring they feel comfortable and supported throughout their visit.

Key Responsibilities
  • Provide exceptional internal and external customer support
  • Greet employees and visitors with a smile and maintain eye contact
  • Assist with making space reservations and escorting guests throughout the office
  • Speak knowledgeably about the office, building, and surrounding areas
  • Manage access badges for employees and visitors
  • Ensure the cleanliness of all office spaces
  • Restock office supplies and maintain conference rooms
  • Provide general travel support and coordinate equipment repairs
  • Carry out security, fire, health, and safety guidelines
  • Provide first-line support for basic office technology
  • Interface with vendors to provide seamless customer support
  • Respond to inquiries and anticipate customer needs
Requirements
  • A genuine sense of hospitality and empathy
  • Ability to work under pressure and prioritize tasks
  • Excellent listening and oral communication skills
  • Basic computer skills and knowledge of office technology
  • Punctuality, dependability, and a dedication to achieving operational excellence
  • Ability to maintain confidentiality and discretion
  • A consistently professional approach with a mindset of ownership and responsibility
  • Two to three years' experience in a client service or reception position
Benefits
  • Medical, dental, and vision insurance
  • Life insurance and disability insurance
  • Retirement plan and paid time off
  • Holiday time off and associate shopping program
  • Health and wellness programs and discount marketplace
  • Pet insurance and commuter benefits
  • Employee assistance program and flexible spending accounts


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