Customer Engagement Manager

2 weeks ago


Little Ferry, New Jersey, United States Motorq Full time

About Motorq
Motorq is a pioneering platform specializing in connected vehicle data and analytics, dedicated to delivering transformative insights for clients leveraging automotive data.

As the foremost provider of API and machine learning analytics for embedded OEM connected car data, we have established robust partnerships with automotive manufacturers.

Our Impact
We proudly serve many of the nation’s largest fleets as enterprise clients, processing over 1 million trip miles and 150 million data points daily. Our leadership team boasts diverse expertise in automotive engineering, full-stack software development, data science, and SaaS ventures.

Vision and Growth
Headquartered in the San Francisco Bay Area, with additional offices in Chennai and Seattle, we successfully secured a $40M Series-B funding round in 2022 and are an active member of the Stanford StartX community. Our long-term goal is to broaden the application of connected vehicle data across various sectors, including insurance, mobile payments, autonomous driving, and consumer applications, through a user-friendly API-based connectivity platform.

The Role
As Motorq continues to expand its enterprise customer base, we are seeking a Technical Customer Success Manager to join our team. This role will involve managing a portfolio of relationships with enterprise clients, focusing on both product and technical aspects to aid them in modernizing their connected vehicle data strategies.

Key Responsibilities
- Oversee the customer journey with enterprise clients during the integration and onboarding phases, ensuring ongoing support through:
- Understanding customer needs and enhancing their return on investment
- Leading problem-solving initiatives, technical evaluations, and implementations
- Defining and managing technical integration projects
- Conducting regular sync meetings on product and technical topics with clients
- Collaborating with Sales, Operations, Product, and Engineering teams to provide feedback for process and product enhancements
- Developing and managing internal projects to improve service delivery for enterprise clients
- Acting as a thought leader, advising on product, sales, and marketing opportunities
- Maintaining customer-facing technical documentation and release updates
- Identifying growth opportunities to enhance customer adoption and product utilization
- Gaining in-depth product knowledge to strategize on customer retention.

Qualifications
Characteristics:
- Passionate about building and nurturing relationships with customers and internal teams
- Ownership-oriented, self-managing, and driven to achieve goals
- Customer-focused, with a commitment to delivering exceptional user experiences
- Problem solver, motivated by addressing complex customer challenges
- Analytical, skilled at deriving insights from large datasets to drive value
- Flexible and adaptable to evolving internal processes
- Thrives in a dynamic, fast-paced, and intellectually stimulating environment.

Education & Experience:
- Proven experience managing multiple enterprise clients in a B2B SaaS environment, particularly in a technical customer-facing role
- Comfortable collaborating across various internal communication styles and time zones
- Regular interaction with software developers and data analysts/scientists
- Familiarity with making API requests using tools like Postman and editing SQL queries in platforms like Snowflake.

Bonus Qualifications:
- Technical degree or equivalent experience
- Knowledge of streaming technologies such as Kafka, EventHub, or Pulsar
- Experience in negotiating contract renewals with executives
- Collaborative experience with Product teams to create specification documentation.



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