Patient Access Coordinator

2 weeks ago


Fort Myers, Florida, United States 61 Street Service Corporation Full time
Job Title: Patient Access Specialist II/Medical Call Center

We are seeking a highly skilled Patient Access Specialist II to join our team at 61 Street Service Corporation. As a key member of our scheduling pod, you will play a critical role in delivering exceptional patient experiences through excellent customer service, empathy, and patience.

Job Responsibilities:

  • Schedule appointment requests and perform outbound calls to schedule Epic referrals.
  • Communicate insurance participation, financial responsibility, and time of service policy to patients.
  • Obtain patients' insurance and demographic information registered in EPIC.
  • Perform real-time insurance verification.
  • Collect pre-registration information to address Epic work queue accounts.
  • Provide support and back-up coverage as needed.
  • General faxing, filing, and mail sorting.
  • Facilitate team discussions regarding complex patient scheduling needs.
  • Work on escalated cases with higher complexity as assigned.

Job Qualifications:

  • High School Diploma or equivalent required.
  • Minimum of 3 years of relevant experience, including proficiency in medical terminology.
  • Excellent customer service, problem assessment, and verbal/written communication skills.
  • Strong proficiency in Microsoft Office (Word & Excel) or similar software.
  • Associate's Degree or higher preferred.
  • Prior high-volume customer service experience in a call center environment is preferred.
  • Bilingual (English/Spanish) a plus.

We offer a competitive salary range based on experience, skill set, training, and education. Join our team and be part of delivering world-class patient-centered care through one of the top healthcare provider networks in New York.



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