Patient Financial Counselor

5 days ago

Fort Myers, Florida, United States DNA Comprehensive Therapy Services LLC Full time
Job Title: Patient Financial Counselor

Elite DNA Behavioral Health is seeking a highly skilled Patient Financial Counselor to join our team in the Ft. Myers office. As a Patient Financial Counselor, you will be responsible for proactively managing the patient responsibility portion of the Accounts Receivable (AR).

Key Responsibilities:
  • Proactively collaborate with patients to perform benefits investigation, educate patients regarding their plan benefits, collect payments, and monitor and collect outstanding balances to minimize outstanding patient Accounts Receivable (AR).
  • Communicate terms of Financial Policy to patients for full comprehension of payment expectations.
  • Have an expert level of knowledge regarding insurance benefits, coordination of benefits, insurance verification, benefits investigation, and payer network participation.
  • Work collaboratively with the billing department and front desk to ensure there is a complete understanding related to patient's financial plan.
  • Responsible for Point of Service Collections for patient outstanding balances.
  • Responsible for setting up payment plans within practice guidelines for patients who cannot pay balance in full.
  • Assists patients with Care Credit applications; Educates applicants regarding Care Credit terms.
  • Responsible for processing accounts following the procedures outlined in the department's Pre-Collection policy and procedure.
Requirements:
  • Minimum High School Diploma or GED.
  • 2+ years' experience performing accounts receivable related duties in a medical practice billing office.
  • Experience working with the public via telephone and face-to-face conversation required.

This position earns competitive compensation plus a full benefits package including medical, dental, vision, life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday and Employee Assistance Program. We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

To apply, please visit www.elitedna.com/careers.

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