Software Lifecycle Console Manager

1 week ago


New Orleans, Louisiana, United States KPMG-UnitedStates Full time
About the Role

KPMG-UnitedStates is seeking a highly skilled professional to fill the position of Software Lifecycle Console Manager & License Desk Service Delivery Manager. This role is part of the Global Procurement team, which is responsible for managing the firm's software procurement operations.

Key Responsibilities
  • Function as the Application Owner and Manager for the KPMG Software Lifecycle Console (KSLC) application, serving as an expert on all functional areas of the console and the business owner of the technology and application used to run software operations.
  • Manage and prioritize KSLC application bugs and enhancements, drive planning, timely application releases, and communications, and anticipate changes to and oversee maintenance/validation of key data lists within the KSLC.
  • Lead and supervise all aspects of the outsourced License Desk, ensuring the supplier is held accountable to deliver all contracted services in accordance with the contracted service levels.
  • Direct the development and maintenance of Global Procurement's software ordering processes, act as the first point of contact for any technical issues or updates to the console, and ensure issues are resolved in a timely manner.
  • Design and implement new processes/standards or re-engineer existing processes/standards, partner with key internal stakeholders to ensure compliance with KPMG's regulatory, financial, legal, and risk management requirements.
  • Act as the primary relationship manager for the Software Procurement Operations with the Global Procurement team, member firms, business units, stakeholders, outsourced License Desk, and software resellers.
Requirements
  • Minimum five years of recent and related business experience.
  • Bachelor's degree from an accredited college/university with a relevant business field.
  • Possess Microsoft certifications: 365 Certified / Power Platform Fundamentals.
  • Demonstrated experience with software procurement negotiation and/or software procurement operational management.


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