Current jobs related to Guide (Front Desk Agent) - Hilo - 1 Hotel Hanalei Bay

  • Hotel Front Desk Associate

    4 days ago

    Hilo, Hawaii, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

    Job Title: Hotel Front Desk AttendantJob Summary: We are seeking a skilled Hotel Front Desk Attendant to provide exceptional guest service and ensure a smooth check-in and check-out experience.Key Responsibilities:* Welcome guests and ensure a warm and friendly atmosphere* Manage guest accounts and handle any issues that may arise* Connect with the...

  • Hotel Front Desk Attendant

    2 months ago

    Hilo, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

    Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...

  • Front Office Supervisor

    3 months ago

    Hilo, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

    Description The Grand Naniloa Hotel-Doubletree by Hilton is hiring a Front Office Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels...

  • Front Office Team Lead

    4 weeks ago

    Hilo, Hawaii, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

    Job Title: Front Office SupervisorThe Grand Naniloa Hotel Hilo - a DoubleTree by Hilton is seeking a Front Office Supervisor to join our team.Job Summary:The Front Office Supervisor will assist the Front Office Manager in directing the operations of the Front Desk staff to provide prompt, efficient, and courteous service to guests. The successful candidate...

  • Front Office Team Lead

    3 weeks ago

    Hilo, Hawaii, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

    Front Office Supervisor Job DescriptionThe Grand Naniloa Hotel Hilo - a DoubleTree by Hilton is seeking a skilled Front Office Supervisor to join our team. As a key member of our front desk operations, you will play a vital role in ensuring exceptional guest satisfaction and delivering outstanding service.Key Responsibilities:Supervise and coordinate the...

  • UFC Gym Team Lead

    4 days ago

    Hilo, Hawaii, United States UFC Gym Full time

    Job Title: Front Desk LeadAt UFC Gym, we're seeking a highly motivated and experienced Front Desk Lead to join our team. As a key member of our operations team, you will be responsible for ensuring a seamless member experience, from initial contact to ongoing support.Key Responsibilities:Recruit, hire, train, and develop a strong team of coaches and...

  • Guest Services Manager

    4 weeks ago

    Hilo, Hawaii, United States AccorHotel Full time

    Job Title: Guest Services ManagerJoin our team as a Guest Services Manager at Fairmont Orchid, a luxury resort located on the majestic Kohala Coast of Hawai'i Island. As a key member of our Front Office team, you will be responsible for ensuring the smooth and efficient operation of Bell, Door, Valet, Shuttle Services and Business Center.Key...

  • Guest Services Manager

    2 weeks ago

    Hilo, Hawaii, United States AccorHotel Full time

    Job Title: Guest Services ManagerJoin our team as a Guest Services Manager at Fairmont Orchid, a luxury resort located on the majestic Kohala Coast of Hawai'i Island. As a key member of our Front Office team, you will be responsible for ensuring the smooth and efficient operation of Bell, Door, Valet, Shuttle Services and Business Center.Key...

  • Airport Customer Service Representative

    1 month ago

    Hilo, Hawaii, United States Southern Airways Corporation Full time

    Job Title: Airport Customer Service AgentAre you a customer service enthusiast looking for a challenging role in a fast-paced environment? Do you enjoy meeting new people and providing excellent service? We're seeking a skilled Airport Customer Service Agent to join our team at Southern Airways Corporation.Job Summary:The Airport Customer Service Agent is...

  • Housekeeping Associate

    2 weeks ago

    Hilo, Hawaii, United States Grand Pacific Resorts Full time

    Job DetailsJob Location: Makai Club Resort - Princeville, HIPosition Type: Full TimeSalary Range: $21.95 - $24.99 HourlyJob Shift: VariedJob SummaryThe Housekeeping Associate is responsible for ensuring all areas of Hotel guest rooms are clean and maintained according to the standards set down by the hotel, contributing to a pleasant, positive guest...

  • Tax Office Manager

    3 weeks ago

    Hilo, Hawaii, United States H&R Block Full time

    About the RoleWe are seeking a highly motivated and organized Associate Team Leader to join our team in Hilo, Hawaii. As a key member of our tax office team, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.Key ResponsibilitiesExecute and hold all tax office...

  • Medical Scribe Professional

    1 week ago

    Hilo, Hawaii, United States Scribe America Full time

    Medical Scribe Role OverviewUnlock Your Potential in HealthcareScribeAmerica is a leading provider of medical scribe services, and we're seeking highly motivated individuals to join our team as Medical Scribes. As a Medical Scribe, you'll have the opportunity to work alongside healthcare professionals, gain valuable experience, and develop your skills in...

  • Store Maintenance Associate

    3 days ago

    Hilo, Hawaii, United States KTA Super Stores Full time

    Job DetailsJob Location: KTA Puainako Store - Hilo, HIPosition Type: Full-Time/Part-TimeSalary Range: $19.00 HourlyJob Shift: GraveyardJob SummaryThe primary responsibility of this role is to ensure customer and employee safety and satisfaction by maintaining a clean and sanitary public and work environment.Key ResponsibilitiesClean, sweep, and mop offices,...

  • Store Maintenance, Downtown Hilo

    5 months ago

    Hilo, United States KTA Super Stores Full time

    Job DetailsJob Location KTA Downtown Hilo 1 - Hilo, HI Position Type Part Time Salary Range $17.00 - $19.00 Hourly Description The primary responsibility of Store Maintenance is to ensure customer and employee safety and satisfaction by cleaning and maintaining a sanitary public and work environment. Store Maintenance also increases customer loyalty by...

Guide (Front Desk Agent)

2 months ago

Hilo, United States 1 Hotel Hanalei Bay Full time
Salary Range

$29.00

Overview

Grow with us...

The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self.

We're current searching for a warm, welcoming, articulate Guide (Front Desk/PBX Agent) at 1 Hotel Hanalei Bay to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat.

Successful candidates will..
  • Greet guests immediately with a friendly and sincere welcome.
  • Use a positive and clear speaking voice, listen to understand requests, responds with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc.
  • Listen and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • CompletesVIP registration process by inputting and retrieving information from computer system,
  • Make appropriate selection of rooms based on guest needs. Codes electronic keys.
  • Properly accounts for complimentary services provided by the resort, for the guest.
  • Assist guest with check out payments or charges.
  • Accept and records vouchers, credit, traveler's checks, and other forms of payment.
  • Receive special requests from guests, and forwards requests to appropriate associates for decisions and actions.
  • Promptly answers telephone and web inquiries.
  • Remain calm and alert especially during emergency situations and heavy resort activity.
  • Plan and implements detailed steps by using experienced judgment and discretion.
Qualifications

About you...
  • Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
  • Ability to speak a secondary language is a plus.
  • Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
  • Is flexible and willing to meet the demands of a 24-hour operation.
About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
  • Designed by Nature work environment - enjoy a magnificent outdoor atrium lobby as your connection to the aina, and a majestic view of Hanalei Bay.
  • Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
  • Retirement Planning - 401(k)
  • Paid Time Off (up to 15 accrued per year) for Regular Employees
  • 12 Paid Holidays for Regular Employees
  • Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)
  • SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
  • Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can