Office Services Associate

4 weeks ago

Costa Mesa, California, United States Williams Lea Group Limited Full time
Job Title: Office Services Associate

Williams Lea Group Limited is seeking a highly skilled Office Services Associate to join our team in Costa Mesa. As an Office Services Associate, you will be responsible for providing daily back office services to our clients and teams.

Key Responsibilities:
  • Utilize logs for all office services work and ensure job tickets are properly filled out before beginning work.
  • Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
  • Follow procedures to run jobs in proper order and communicate with supervisor or client on job or deadline issues.
  • Meet contracted deadlines for accepting, completing, and delivering all work.
  • Troubleshoot basic equipment problems and prioritize workflow.
  • Perform Quality Assurance on own and work of others.
  • Load machines with various paper, toner, supplies and answer telephone, emails, and place service calls when needed.
  • Interact with clients in person, over the phone or electronically and adhere to Williams Lea policies in addition to client site policies.
  • Use equipment and supplies in a cost-efficient manner.
Requirements:
  • High school diploma or equivalent.
  • Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
  • Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
  • Familiar with general back office procedures to meet and maintain client satisfaction.
  • Proven customer service skills are required in order to create, maintain and enhance customer relationships.
  • Good written and verbal communication skills, including professional telephone and email etiquette.
  • Attention to detail with good organizational skills.
  • Must be able to meet deadlines and complete all projects in a timely manner.
  • Ability to handle sensitive and/or confidential documents and information.
  • Able to make independent decisions that conform to business needs and policy.
  • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
  • Must work well in a team environment.
  • Must be able to interact effectively with multi-functional and diverse backgrounds.
  • Ability to work in a fast-paced environment.
  • Must be self-motivated with positive can-do attitude.
Working Conditions:
  • Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
  • Ability to work overtime as needed.
  • Work is performed in a professional work environment.
  • Professional attire required.
  • Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner.
  • Must be able to work standing up all or most of the time.

Williams Lea Group Limited is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are an affirmative action employer. We are a drug-free workplace and perform pre-employment substance abuse testing.

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