Client Relationship Associate

4 weeks ago

Costa Mesa, California, United States Zero Impact Energy Group Full time
Job Overview

This is an entry-level role at Zero Impact Energy Group, a leading provider of end-to-end renewable energy solutions. We are seeking a highly motivated Client Relationship Associate to join our team.

As a Client Relationship Associate, you will be responsible for communicating updates and expectations to clients, collaborating closely with sales and engineering teams, and tracking project completion. You will be the primary point of contact with our clients, providing exceptional customer service and ensuring their satisfaction with our services.

Responsibilities:
  • Develop and maintain relationships with existing clients and establish relationships with potential clients.
  • Identify client needs and provide solutions.
  • Analyze client feedback to identify trends and opportunities for improvement.
  • Track client trends and report to management.
  • Proactively provide regular status updates on client accounts.
  • Respond to client inquiries, and address any concerns in a timely and professional manner.
  • Coordinate and facilitate regular meetings with clients.
  • Advocate on behalf of the client to ensure satisfactory coordination between internal teams and external project stakeholders.
  • Maintain a positive and professional attitude at all times.
  • Additional duties as assigned.

Requirements:
  • Bachelor's degree in business administration, marketing, or a related field.
  • 1-3 years experience in client service, sales, or a related field.
  • Demonstrates a keen business acumen, proficient in prioritization, and makes informed judgment calls when necessary.
  • Dedicated to achieving excellence - consistently performs duties at the highest level.
  • Strong written and verbal communication, coupled with strong organizational and interpersonal abilities.
  • Proficient engaging effectively with individuals at all levels, including C-level executives.
  • Shows professional and suitable demeanor when handling sensitive information.
  • Collaborative and works effectively within a team environment.
  • Exceptional multitasking and problem-solving skills.
  • Comfortable reporting and presenting information.
  • Experience with Microsoft Office Suite and CRM software.
  • A track record of following through on commitments.
  • Familiarity with the construction industry is a plus.

What We Offer:
  • $26.00 per hour.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including 401(k), health insurance, and paid time off.

Equal Opportunity Employer:
Zero Impact Energy Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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