Security Operations Manager I

1 day ago

Fayetteville, North Carolina, United States QTS Realty Trust , Inc. Full time
Job Description

QTS Realty Trust, Inc. is seeking a highly skilled Security Operations Manager I to oversee the delivery of physical security services for our data center security operations. The successful candidate will be responsible for managing contract guard operations, alarm investigation, and incident reporting, as well as coordinating with regional security disciplinary specialists on projects and expansions.

The ideal candidate will have a strong background in security operations, with experience in managing security vendors, contractors, and customers. They will be responsible for providing a visual security presence to ensure visitors, clients, and employees have a safe and pleasant experience, while also providing excellent customer service to all individuals who enter the facility.

The Security Operations Manager I will be responsible for:

  • Supervising contract frontline security staff and daily security operations
  • Managing security operations for a data center
  • Maintaining close coordination with security vendor management to ensure continuous improvement of security team skills
  • Interface with and assist in mobilizing vendors involved in system repairs for current sites and new security for construction
  • Evaluating and driving continuous improvement of contract guard operations through the use of key performance indicators
  • Ensuring the Security Department is following all proper protocols, including monitoring cameras, fire alarms, physical patrolling, and recognizing items for proper written documentation of all security-related incidents
  • Verifying Data Center security programs are delivered to meet defined corporate security standards
  • Assuming 24/7/365 availability to respond to and manage appropriately all requests for emergency and non-emergency assistance
  • Managing the process of bringing on new contract security staff for sites under construction
  • Ensuring all security systems are fully functional, including Access Control, Visitor Management, Service Now, and CCTV
  • Creating, assigning, and issuing facility access badges to authorized personnel
  • Investigating accidents, thefts, disturbances, and discrepancies, and providing appropriate and timely notifications to required parties
  • Knowledge and familiarization with all emergency response plans and evacuation procedures, including conducting fire evacuation drills
  • Confirming all security equipment is kept in excellent working condition through regular inspection and following QTS preventative maintenance programs
  • Developing and maintaining working relationships with Federal, State, and Local Law Enforcement, as well as Fire and EMS
  • Generating reports and preparing presentations on the status of physical security operations, and delivering presentations and briefings to customers, stakeholders, and senior leaders
  • Providing reports as needed for internal and external audits
  • Serving as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards
  • Performing security officer duties as needed to ensure efficient operations and guest service standards are met

The ideal candidate will have:

  • 5+ years of experience in security patrolling and reporting
  • 3+ years of experience managing security vendors, contractors, and customers
  • 3+ years of experience working in operations, physical security, or equivalent environment
  • 2+ years of project management experience
  • Bachelor's degree or five or more years working in an operations, physical security, or equivalent environment, or Associate's degree or three or more years experience working in an operations, physical security, or equivalent environment

The successful candidate will be eligible for a competitive benefits package, including medical, dental, vision, life, and disability insurance, 401(k) retirement plan, flexible spending and HSA accounts, paid holidays, paid time off, paid volunteer days, employee assistance program, tuition assistance, parental leave, military leave assistance, QTS scholarship for dependents, wellness program, and other company benefits.

This position is bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

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