Customer Service Representative

3 weeks ago


Fort Lauderdale, Florida, United States Contact Center Hiring Full time
Customer Service Representative Job Description

We are seeking a skilled Customer Service Representative to join our dynamic team at Contact Center Hiring. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through phone calls, emails, and live chat interactions.

Key Responsibilities:

  • Answering customer inquiries and resolving issues in a professional and timely manner
  • Providing solutions to customers, not excuses
  • Developing rapport with customers and building trust through positive and upbeat interactions
  • Recording details of customer interactions and escalating priority issues to high-level management when necessary

Requirements:

  • 1 year of customer service-related experience, preferably in a call center environment
  • Basic knowledge of computers, including navigation, typing, and software applications
  • Excellent grammar, punctuation, and spelling skills
  • Able to commute to our office location

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career advancement and professional growth
  • A competitive salary and benefits package
  • A fun and casual work environment

We are looking for confident, self-starters who are passionate about delivering exceptional customer service. If you have a positive attitude, excellent communication skills, and a desire to make a difference in the lives of our customers, we encourage you to apply for this exciting opportunity.



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