Bilingual Payments Specialist
3 weeks ago
ACV is a dynamic company that values a people-first mindset and a culture of growth and autonomy. We offer competitive compensation packages and learning and development opportunities to help our employees advance in their careers.
Our MissionWe are committed to providing our customers with a seamless and efficient experience. Our team of experts is dedicated to resolving payment disputes and ensuring that our customers receive the best possible service.
Job SummaryWe are seeking a Bilingual Payments Specialist to join our team. The successful candidate will be responsible for resolving payment disputes, communicating with customers and sales teams, and performing accounting functions within Netsuite.
Key Responsibilities- Resolve payment disputes and differences with customers and sales teams
- Communicate with customers and sales teams to obtain valid payments
- Perform accounting functions within Netsuite
- Investigate customer requests, billing disputes, and account issues
- Create and send written demand notices and document correspondence in system of record as needed
- Create cases with Salesforce to track communications and resolve payment issues
- Create and send written repayment plans proposals and document plan within the system of record
- Minimum - High School or GED
- Preferred - 4 Year / Bachelors Degree - Related field
- 1 year Customer service or accounts receivable experience
- Must be able to read, write, speak, and understand both English and Spanish
- Self-motivated with sense of urgency for quality resolution
- Experience with Netsuite and Salesforce strongly preferred
- Competitive compensation package
- Learning and development opportunities
- Comprehensive benefits package
- Generous paid time off options
- Employee Stock Purchase Program
- Retirement planning through the Company's 401(k)
At ACV, we value our employees and offer a range of benefits and opportunities to help them grow and succeed in their careers. We are committed to providing a positive and inclusive work environment that supports the well-being of our employees.
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