Patient Care Coordinator

1 month ago


Enfield, Connecticut, United States UnitedHealth Group Full time
Job Title: Patient Care Coordinator

Optum, a global organization, delivers care and technology to help millions of people live healthier lives. Our team works to improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

We strive for a culture guided by diversity and inclusion, with talented peers, comprehensive benefits, and career development opportunities. Our goal is to advance health equity on a global scale.

We are seeking a friendly, patient-focused, and detail-oriented Medical Receptionist to join our team at Enfield Pediatric Associates, part of Optum. The Medical Receptionist is responsible for completing set processes and protocols.

Key Responsibilities:

  • Greet patients and conduct check-in process
  • Collect or verify demographic information
  • Load or update insurance information
  • Verify eligibility and flag appointment accordingly
  • Scan insurance card(s)
  • Collect co-payments and outstanding balances
  • Post payments received in practice management system and provide system-generated receipts
  • Acknowledge patients in PM
  • Schedule appointments using approved scheduling guidelines
  • Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
  • Monitor daily reminder call logs; conduct outreach to patients requiring appointments
  • Monitor administrative tasks in the EHR and respond timely
  • Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
  • Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control procedures
  • Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
  • Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality

What are the reasons to consider working for UnitedHealth Group? We offer competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

We are an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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