Patient Care Coordinator

3 weeks ago


Enfield, Connecticut, United States Optum Full time

Optum Medical Receptionist Job Summary

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. We are seeking a friendly, patient-focused, and detail-oriented Medical Receptionist to join our team.

Key Responsibilities:

  • Greet patients and conduct check-in process
  • Collect or verify demographic information, including key demographic fields
  • Load or update insurance information as needed
  • Verify eligibility and flag appointment accordingly
  • Scan insurance card(s)
  • Collect co-payments and outstanding balances
  • Post payments received in practice management system and provide system-generated receipts
  • Acknowledge patients in PM
  • Schedule appointments using approved scheduling guidelines
  • Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
  • Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," for follow-up appointments for chronic conditions or preventive care
  • Monitor administrative tasks in the EHR and respond timely
  • Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
  • Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control procedures
  • Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
  • Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
  • Perform other duties as assigned

What We Offer:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: http://uhg.hr/uhgbenefits

Requirements:

  • High School Diploma/GED (or higher)
  • 1+ years of receptionist experience
  • Intermediate level of computer proficiency (including Microsoft Outlook and Teams)
  • Access to reliable transportation and the ability to travel 10% of the time to cover other practices if needed

Preferred Qualifications:

  • Experience as a receptionist in a healthcare setting
  • Experience working with an electronic health record (EPIC)


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