IT Service Desk Manager

5 days ago


Brooklyn, New York, United States Amplify Full time
IT Service Desk Manager

Amplify is seeking a highly skilled and experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for managing the daily operations of the IT Service Desk, providing technical support to end-users, and overseeing the resolution of IT-related issues.

Key Responsibilities:
  • Manage the IT Service Desk team and provide guidance and support to team members.
  • Develop and implement processes and procedures to improve IT service delivery and customer satisfaction.
  • Collaborate with other IT teams to resolve technical issues and improve overall IT service quality.
  • Monitor and report on help desk performance metrics and identify opportunities for process improvements.
  • Ensure adherence to service level agreements (SLAs) and escalate issues as needed.
Requirements:
  • Bachelor's degree in computer science, information technology, or equivalent experience.
  • 6+ years of experience in IT help desk management or related field.
  • Advanced understanding of help desk ticketing systems and ITIL processes.
  • Technical skills and knowledge of IT infrastructure and applications.
  • Strong communication and problem-solving skills.
What We Offer:

Amplify offers a competitive salary range of $95,000 - $105,000, as well as a comprehensive benefits package, including a 401(k) plan, competitive health insurance, and access to best-in-class development programs.

We are an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and are committed to recruiting, developing, and retaining the most talented people from a diverse candidate pool.


  • Front Desk Manager

    2 weeks ago


    Brooklyn, New York, United States CFFNY Full time

    Front Desk ManagerThe Front Desk Manager will be the face of our club, providing exceptional customer service and leading our Front Desk team to ensure seamless operations. This role requires a detail-oriented individual with excellent communication skills, who can create a welcoming and fun environment for our members and guests.Key Responsibilities:Lead...

  • Front Desk Manager

    2 weeks ago


    Brooklyn, New York, United States CFFNY Full time

    Front Desk ManagerThe Front Desk Manager will be the face of our club, providing exceptional customer service and leading our Front Desk team to ensure seamless operations. This role requires a detail-oriented individual with excellent communication skills, who can create a welcoming and fun environment for our members and guests.Key Responsibilities:Lead...

  • Front Desk Manager

    2 weeks ago


    Brooklyn, New York, United States CFFNY Full time

    Front Desk ManagerAt CFFNY, we're seeking a highly skilled and motivated Front Desk Manager to lead our Front Desk team. As a key member of our team, you will be responsible for ensuring the successful completion of all tasks while delivering an exceptional experience for our members and guests.Key Responsibilities:Lead the Front Desk team to achieve...


  • Brooklyn, New York, United States Neurodiagnostics Full time

    {"title": "Front Desk Lead", "description": "Job SummaryWe are seeking a dedicated and experienced Front Desk Lead to join our team at Neurodiagnostics. This role is crucial to the smooth operation of our outpatient neurology practice, with multiple office locations requiring a strong leader to manage front desk operations.Key ResponsibilitiesOperate the...


  • Brooklyn, New York, United States NY HOTEL MANAGEMENT Full time

    Job SummaryWe are seeking a highly skilled and experienced Night Auditor/ Front Desk Agent to join our team at NY HOTEL MANAGEMENT. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth transition between shifts.Key ResponsibilitiesProvide warm and welcoming service to...


  • Brooklyn, New York, United States Children's Aid Society Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at the Children's Aid Society. The successful candidate will provide exceptional customer service, manage the front desk operations, and maintain a professional and welcoming environment for our clients and staff.Key ResponsibilitiesFront Desk...

  • Front Desk Associate

    3 weeks ago


    Brooklyn, New York, United States Bedford Stuyvesant Restoration Full time

    Job SummaryBedford Stuyvesant Restoration Corporation is seeking a highly skilled and detail-oriented Front Desk Associate to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring a smooth and efficient experience for our visitors.Key...

  • Front Desk Associate

    2 weeks ago


    Brooklyn, New York, United States Strategic Healthcare Associates Full time

    Job Title: Front Desk Associate Job Summary: We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Strategic Healthcare Associates. As a key member of our ophthalmology office, you will be responsible for providing exceptional patient care and administrative support. Responsibilities: * Greet patients and...


  • Brooklyn, New York, United States Volunteers of America-Greater New York Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Volunteers of America-Greater New York. The successful candidate will be responsible for coordinating the operation of the program during assigned shifts, ensuring proper documentation of front desk activities, and providing emergency assistance to residents...


  • Brooklyn, New York, United States New York Psychotherapy and Counseling Center Full time

    Job Description**Job Summary:**We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at New York Psychotherapy and Counseling Center. As a Front Desk Receptionist, you will be the first point of contact for clients and visitors, providing exceptional customer service and ensuring a smooth and efficient experience.Key...


  • Brooklyn, New York, United States New York Psychotherapy and Counseling Center Full time

    Job Description**Job Summary:**We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at New York Psychotherapy and Counseling Center. As a Front Desk Receptionist, you will be the first point of contact for clients and visitors, providing exceptional customer service and ensuring a smooth and efficient experience.Key...


  • Brooklyn, New York, United States Children's Aid Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Children's Aid. The successful candidate will provide exceptional customer service, manage the front desk operations, and maintain a professional and welcoming environment for our clients and staff.Key ResponsibilitiesProvide reception coverage and...


  • Brooklyn, New York, United States Hamaspik Care Full time

    Job OpportunityHamaspik Care is seeking a highly organized and personable full-time Front Desk Receptionist to join our dynamic team at our office. The ideal candidate will be the first point of contact for our clients, caregivers, and visitors, providing exceptional customer service and administrative support in both English and Spanish.Key...


  • Brooklyn, New York, United States NY HOTEL MANAGEMENT Full time

    Job Title: Night Auditor/Front Desk AssociateWe are seeking a highly skilled and experienced Night Auditor/Front Desk Associate to join our team at NY HOTEL MANAGEMENT. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth transition between evening...


  • Brooklyn, New York, United States NY HOTEL MANAGEMENT Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and experienced Night Auditor Front Desk Associate to join our team at NY HOTEL MANAGEMENT. As a Night Auditor Front Desk Associate, you will be responsible for providing exceptional customer service, managing front desk operations, and performing accounting tasks.Key Responsibilities:Provide warm...

  • Service Manager

    2 weeks ago


    Brooklyn, New York, United States Oncall Care Service Full time

    Job Title: Service ManagerOncall Care Service is seeking an experienced Service Manager to lead our Homecare Service team.Job SummaryThe Service Manager will be responsible for providing high-quality homecare services that support the rights of customers to live their lives as independently as possible. This role requires strong leadership and management...


  • Brooklyn, New York, United States City of New York Full time

    Job Title: Help Desk TechnicianThe City of New York is seeking a highly skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees and stakeholders.Key Responsibilities:Provide technical support and assistance to employees and stakeholders via...


  • Brooklyn, New York, United States NY HOTEL MANAGEMENT Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and experienced Night Auditor Front Desk Associate to join our team at NY HOTEL MANAGEMENT. As a Night Auditor Front Desk Associate, you will be responsible for ensuring the smooth operation of the front desk during the night shift, while also performing various accounting and administrative...


  • Brooklyn, New York, United States ASM Global Full time

    About the RoleWe are seeking a highly skilled and experienced Front Desk Receptionist to join our team at ASM Global. As a key member of our Human Resources department, you will be responsible for providing exceptional customer service, managing administrative tasks, and supporting the overall operations of our office.Key ResponsibilitiesGreets visitors,...


  • Brooklyn, New York, United States ASM Global Full time

    About the RoleWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at ASM Global. As a key member of our Human Resources department, you will be responsible for providing exceptional customer service, managing administrative tasks, and supporting the overall operations of our office.Key ResponsibilitiesGreets...