IT Service Desk Manager
5 days ago
Amplify is seeking a highly skilled and experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for managing the daily operations of the IT Service Desk, providing technical support to end-users, and overseeing the resolution of IT-related issues.
Key Responsibilities:- Manage the IT Service Desk team and provide guidance and support to team members.
- Develop and implement processes and procedures to improve IT service delivery and customer satisfaction.
- Collaborate with other IT teams to resolve technical issues and improve overall IT service quality.
- Monitor and report on help desk performance metrics and identify opportunities for process improvements.
- Ensure adherence to service level agreements (SLAs) and escalate issues as needed.
- Bachelor's degree in computer science, information technology, or equivalent experience.
- 6+ years of experience in IT help desk management or related field.
- Advanced understanding of help desk ticketing systems and ITIL processes.
- Technical skills and knowledge of IT infrastructure and applications.
- Strong communication and problem-solving skills.
Amplify offers a competitive salary range of $95,000 - $105,000, as well as a comprehensive benefits package, including a 401(k) plan, competitive health insurance, and access to best-in-class development programs.
We are an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and are committed to recruiting, developing, and retaining the most talented people from a diverse candidate pool.
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