Healthcare Customer Service Specialist

2 weeks ago

Green Bay, Wisconsin, United States Prevea Health Full time

Patient Service Representative

At Prevea Health, we pride ourselves on fostering a workplace that prioritizes our employees. With nearly 2,000 dedicated individuals, we embody values such as kindness, responsibility, inclusivity, wellness, and inspiration. Our commitment to continuous education, training, and support ensures that every team member plays a vital role in our collective success. Together, we strive to be the premier destination for both receiving and providing care.

Position Overview
The Patient Service Representative (PSR) at Prevea Health is tasked with the essential duties of welcoming, registering, and scheduling patients and visitors in a warm and positive manner. This role serves as a crucial link between patients and the medical team, ensuring a favorable first impression for all who engage with our services, whether through phone communication, in-person interactions, or via MyPrevea.

Key Responsibilities
  • Facilitate communication among patients, family members, medical personnel, providers, and administrative staff through various channels including phone, in-person, or MyPrevea.
  • Gather and verify accurate demographic and insurance information.
  • Direct medical inquiries, complaints, and messages to the appropriate departments.
  • Assist patients and callers with financial questions, encompassing policies, insurance, payments, and other financial matters.
  • Collect necessary payments, including co-payments and outstanding balances due at the time of service.
  • Manage account, referral, and claim edit workflows within designated work queues.
  • Schedule and confirm patient appointments efficiently.
  • Provide accurate daily batch and/or deposits to designated staff for processing.
Educational Requirements
  • High School Diploma and/or GED is required.
Experience Requirements
  • 1-3 years of experience in customer service, insurance, and/or healthcare settings is preferred.
Skills and Competencies
  • Exhibit proficient telephone and computer skills with clear and professional communication abilities.
  • Deliver exceptional customer service by assessing patient needs, adhering to quality standards, and evaluating satisfaction.
  • Demonstrate empathy and responsiveness to patient needs through active listening and appropriate questioning.
  • Effectively manage multiple tasks and adapt to fast-paced environments with frequently changing protocols.
  • Engage positively with staff members across the organization.
  • Encourage teamwork and contribute to a supportive workplace culture.
  • Show proficiency in grammar, spelling, and punctuation for accurate patient information entry.
  • Work independently and think critically using provided information.
Physical Requirements
  • Constantly sit; rarely stand or walk; occasional bending and twisting.
  • Occasional lifting of up to 10 lbs.
  • Constantly reach below shoulder level and perform fine manipulation tasks.
Working Environment
  • Noise levels are generally moderate.
Hearing and Vision Requirements
  • Must be able to hear whispers at various distances.
  • Vision must be correctable to meet specific standards for near and distance vision.
Prevea Health is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all individuals hired will be required to verify their identity and eligibility to work in the United States and complete the necessary employment eligibility document form upon hire. Prevea participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit our website.

We are an Equal Opportunity Employer, welcoming applications from minorities, women, protected veterans, and individuals with disabilities.

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