Emergency Phone Account Manager

3 days ago


Coppell, Texas, United States Kings III of America Full time

Job Summary:

We're seeking an experienced Customer Retention Specialist to join our Kings III of America team. This role offers an exciting opportunity to work with our commercial and multi-family real estate clients, developing solutions to improve their experience and reduce cancellation risk.

About the Position:

This is a full-time position, offering $20-$22 per hour salary and a comprehensive benefits package. As a Customer Retention Specialist, you'll be responsible for negotiating contracts, creating scopes of work, and maintaining client relationships. You'll work closely with our clients to understand their needs and develop solutions to improve their experience.

Responsibilities:

  • Negotiate contracts and create scopes of work
  • Develop and maintain client relationships
  • Resolve customer issues and reduce cancellation risk
  • Contribute to process improvements and workflow enhancements

Requirements:

  • High school diploma or equivalent
  • Minimum two years of high-skilled customer service experience
  • Strong people skills
  • Attention to detail and problem-solving abilities
  • Excellent communication skills, both verbal and written
  • Intermediate math skills and proficiency in Microsoft Office Suite


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