Account Success Associate

6 days ago


Coppell, Texas, United States Lightbeam Health Solutions Full time
Job Overview

As a Client Support Liaison at Lightbeam Health Solutions, you will play a vital role in ensuring the success of our clients. This includes building and maintaining relationships with internal and external stakeholders, identifying client needs, and providing support to help them achieve their goals using our Population Health Management product.

The ideal candidate will have experience in client success, account management, and project management, with a strong understanding of healthcare data and population health/value-based care. They will possess excellent communication and organizational skills, with the ability to work effectively with cross-functional teams and communicate effectively with all levels within an organization, including C-Suite.

Key Responsibilities
  • Prepare and present customer data for quarterly and ad hoc reporting.
  • Assist Client Success Executives in facilitating quick and timely partner follow-ups to provide exceptional customer support.
  • Project manage internal and external initiatives, ensuring stakeholders meet deadlines and provide project accountability.
  • Assist in onboarding and implementation of new customers onto the Lightbeam Platform.
  • Schedule and assist in client-facing trainings as needed.
  • Help build and strengthen partner relationships by identifying, addressing, and resolving any partner issues that may arise.
  • Assist with project logistics, including agenda, meeting arrangements, and meeting minutes.
  • Monitor and assist with maintenance of project-related documentation.
  • Serve as internal subject matter expert for the Population Health software.
  • Effectively learn new functionality or enhancements to the Population Health software solution suite.
  • Work cross-functionally within the company to communicate additional customer needs, including support requests, product enhancements, and research for development tickets.
  • Coordinate tasks and resources to ensure customers continue to experience success post-implementation.
  • Manage changes in customer setup, submit change orders, and supplemental orders as needed.
  • Track any open issues, working internally with support and with customers to address, resolve, and escalate as needed.
  • Ad-hoc internal duties focused on building efficiencies around client-facing service.


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