Patient Service Representative II

2 weeks ago


Akron, Ohio, United States Akron Children's Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Service Representative II to join our team at Akron Children's Hospital. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and families.

Key Responsibilities
  • Provide comprehensive administrative support to our healthcare team, including scheduling patient appointments, managing patient records, and coordinating with other departments as needed.
  • Develop and maintain positive relationships with patients and families through prompt and caring responses to their needs and concerns.
  • Manage third-party payors and collection of co-pays, ensuring accurate and timely processing of patient payments.
  • Perform point-of-service activities, including visit preparation, co-pay collection, and patient tracking, as assigned by the Practice Manager.
  • Work collaboratively with other secretaries to ensure seamless cross-coverage and efficient workflow.
  • Participate in ongoing education and training to stay up-to-date on the latest healthcare technologies and best practices.
Requirements
  • High school diploma or equivalent required; associate degree preferred.
  • 2+ years of relevant experience in a healthcare setting, preferably in a patient service or administrative role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare team members.
  • Proficiency in MS Office (Outlook, Excel, Word) or similar software.
About Akron Children's Hospital

Akron Children's Hospital is a leading pediatric healthcare provider in the region, dedicated to delivering high-quality care to children and families. Our team is committed to fostering a diverse and inclusive environment, where every individual can thrive and contribute to our mission of providing exceptional patient care.



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