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Customer Service Specialist

2 months ago

Orlando, Florida, United States Harmar Mobility, LLC Full time

About Us: Harmar Mobility, LLC is a recognized leader in the manufacturing of mobility device lifts and accessibility products, dedicated to enhancing the independence of individuals facing mobility challenges.

Position Overview: We are seeking a full-time Call Center Representative to deliver exceptional service in our expanding Contact Center. This role is pivotal in ensuring a positive experience for our customers.

Work Schedule: The position requires working 8-hour shifts from Monday to Friday, with flexible hours between 8 am and 8 pm EST, including rotating on-call Saturdays.

Key Responsibilities:

  • Provide knowledgeable assistance to customers regarding product inquiries and availability.
  • Consult with customers to recommend suitable products based on their specific needs.
  • Facilitate appointment scheduling for product evaluations and repairs.
  • Manage incoming calls and emails, ensuring they are directed to the appropriate internal departments.
  • Engage with customers in a courteous and empathetic manner, addressing their inquiries effectively.
  • Handle multi-channel customer requests, guiding them through to resolution.

Qualifications:

  • 1 to 2 years of experience in customer service or a related field is preferred.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
  • Familiarity with Salesforce is advantageous.

Required Skills:

  • Strong understanding of sales principles and customer engagement techniques.
  • Excellent active listening skills and the ability to ask insightful questions.
  • Effective communication skills, both verbal and written.
  • Highly organized with a keen attention to detail and time management abilities.
  • Ability to build customer relationships while ensuring timely responses to inquiries.
  • Clear and articulate speech, with a patient and understanding approach to customer interactions.

Equal Opportunity Employer: Harmar Mobility is committed to fostering an inclusive workplace and does not discriminate against qualified applicants based on race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.