Retail Store Manager
4 weeks ago
The Roark San Francisco location is seeking a highly skilled and motivated Retail Store Manager to lead our team in delivering exceptional guest experiences. As a key member of our leadership team, you will be responsible for managing all aspects of store operations, including sales, customer service, and staff management.
Key Responsibilities:
- Grow revenue by driving sales and business results through a premium guest experience, employee relations, and operations aligned with Roark Culture and Retail Operating Principles.
- Meet or exceed financial plan, including revenue plan, payroll budget, and overall store P&L.
- Support new store openings, pop-ups, and special events as needed.
- Manage and execute store product flow, overall back of house operations, supply needs, and daily store maintenance.
- Execute seasonal floor sets/visual merchandising directives within the store and maintain visual standards and brand image on a daily basis.
Product Knowledge:
- Be the product expert, understand customer needs, share product knowledge, and guide customers to product selections that meet their needs.
- Share product knowledge with staff, provide coaching relating to product and selling techniques to foster productivity among the store team.
POS Expert:
- Manage POS issues. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately.
Staff Management:
- Oversee management of the store team, including recruiting, hiring, training, and career development in collaboration with Corporate Human Resources.
- Motivate and inspire staff to approach the sales floor each day with enthusiasm and outgoing stoke. Lead by example in everything you do.
- Create and manage staff schedule, including time off, coverage swaps, daily breaks, and lunches. Cover schedule gaps as required.
- Manage employee conflict and resolution.
- Manage Staff Training process.
- Perform performance check-ins with staff in accordance with corporate calendar.
Inventory Management:
- Properly merchandise and re-merchandise all items in the store at all times.
- Manage store inventory, restock product, receive new product.
- Identify holes in shop inventory and place fill-in orders to bring stock to correct inventory levels.
Events and Marketing:
- Manage and lead all store events, required to be present for all events unless otherwise approved by your manager.
- Be responsible for the promotion and marketing of all store events.
- Conceive, execute, and manage at least one event per quarter that is unique to the flagship location.
- Seek out local collaborations with relevant brands, artists, musicians, and athletes to promote the flagship location.
Goals:
- Lead the sales team in its goal of giving such great customer service that customer loyalty is built and customers are inspired to tell others about their experience.
- Constantly improve our overall sales/customer service approach, help build Roark into a better version of itself.
- Create the most unique and interesting retail store in the Bay Area that speaks to what Roark has stood for since its inception.
Requirements:
- 3-5 years of retail management experience required.
- BA or BS required.
- Ability and willingness to work weekends, evenings, and holidays as needed.
- Self-motivated leader with strong entrepreneurial skills.
- Innate guest-centric mindset.
- Shows elevated communication skills and can tailor style to suit the audience.
- Creative and adaptable team player with a winning and positive attitude.
Benefits and Perks:
- The salary range for this position is $60,000-$75,000 plus opportunity for annual bonus, salary based on experience.
- Generous product gift program and all brand discounts.
- Medical, dental, vision insurance in accordance with plan guidelines.
- Company-paid life insurance.
- 401k with employer match in accordance with plan guidelines.
- 15 days of PTO plus one additional day of PTO every year on your anniversary and 3 floating holidays per year.
We offer a unique working environment with great company benefits and fringe benefits, opportunity for growth.
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