Retail Store Manager

16 hours ago

Park City, Utah, United States OluKai-Kaenon-melin-Roark Full time
Job Description

The Roark San Francisco location is seeking a highly skilled and motivated Retail Store Manager to lead our team in delivering exceptional guest experiences. As a key member of our leadership team, you will be responsible for managing all aspects of store operations, including sales, customer service, and staff management.

Key Responsibilities:

  • Grow revenue by driving sales and business results through a premium guest experience, employee relations, and operations aligned with Roark Culture and Retail Operating Principles.
  • Meet or exceed financial plan, including revenue plan, payroll budget, and overall store P&L.
  • Support new store openings, pop-ups, and special events as needed.
  • Manage and execute store product flow, overall back of house operations, supply needs, and daily store maintenance.
  • Execute seasonal floor sets/visual merchandising directives within the store and maintain visual standards and brand image on a daily basis.

Product Knowledge:

  • Be the product expert, understand customer needs, share product knowledge, and guide customers to product selections that meet their needs.
  • Share product knowledge with staff, provide coaching relating to product and selling techniques to foster productivity among the store team.

POS Expert:

  • Manage POS issues. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately.

Staff Management:

  • Oversee management of the store team, including recruiting, hiring, training, and career development in collaboration with Corporate Human Resources.
  • Motivate and inspire staff to approach the sales floor each day with enthusiasm and outgoing stoke. Lead by example in everything you do.
  • Create and manage staff schedule, including time off, coverage swaps, daily breaks, and lunches. Cover schedule gaps as required.
  • Manage employee conflict and resolution.
  • Manage Staff Training process.
  • Perform performance check-ins with staff in accordance with corporate calendar.

Inventory Management:

  • Properly merchandise and re-merchandise all items in the store at all times.
  • Manage store inventory, restock product, receive new product.
  • Identify holes in shop inventory and place fill-in orders to bring stock to correct inventory levels.

Events and Marketing:

  • Manage and lead all store events, required to be present for all events unless otherwise approved by your manager.
  • Be responsible for the promotion and marketing of all store events.
  • Conceive, execute, and manage at least one event per quarter that is unique to the flagship location.
  • Seek out local collaborations with relevant brands, artists, musicians, and athletes to promote the flagship location.

Goals:

  • Lead the sales team in its goal of giving such great customer service that customer loyalty is built and customers are inspired to tell others about their experience.
  • Constantly improve our overall sales/customer service approach, help build Roark into a better version of itself.
  • Create the most unique and interesting retail store in the Bay Area that speaks to what Roark has stood for since its inception.

Requirements:

  • 3-5 years of retail management experience required.
  • BA or BS required.
  • Ability and willingness to work weekends, evenings, and holidays as needed.
  • Self-motivated leader with strong entrepreneurial skills.
  • Innate guest-centric mindset.
  • Shows elevated communication skills and can tailor style to suit the audience.
  • Creative and adaptable team player with a winning and positive attitude.

Benefits and Perks:

  • The salary range for this position is $60,000-$75,000 plus opportunity for annual bonus, salary based on experience.
  • Generous product gift program and all brand discounts.
  • Medical, dental, vision insurance in accordance with plan guidelines.
  • Company-paid life insurance.
  • 401k with employer match in accordance with plan guidelines.
  • 15 days of PTO plus one additional day of PTO every year on your anniversary and 3 floating holidays per year.

We offer a unique working environment with great company benefits and fringe benefits, opportunity for growth.

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