Customer Success Technician
1 month ago
We are seeking a highly motivated and detail-oriented Customer Success Technician to join our team in Utah. As a key member of our customer success team, you will be responsible for maintaining a daily routine of homeowner concerns, warranty maintenance visits, and educating homeowners on home maintenance and warranty performance standards. You will also resolve minor homeowner or trade conflicts and demonstrate a passion for self-performing warranty and construction tasks.
Key Responsibilities:
- Strong people skills, including active listening, empathy, and effective communication.
- Ability to manage multiple issues simultaneously and communicate consistently with homeowners.
- Strong management and technical skill capabilities, including time management, problem-solving, and basic home warranty functionality processes.
- Effective communication skills, including mediating and resolving disputes, and developing professional relationships.
- Ability to work independently and as part of a team, with a focus on delivering world-class customer satisfaction.
Requirements:
- High school diploma or GED required.
- Minimum 2 years customer service experience in residential construction warranty, real estate, remediation, remodeling, trades, hospitality, or other service-based industry preferred.
- Experience in construction, real estate, remediation, remodeling, trade, or other service-based industry preferred.
Benefits:
- Comprehensive benefits package, including medical, dental, vision, FSA accounts, 401K, life insurance, short-term disability, long-term disability, and EAP.
- Time off benefits, including vacation, sick, holiday, bereavement, jury duty, FMLA, refresh, floating holidays, and parental leave.
Compensation:
- Base salary range: $53,000 + annually.
- Bonus type: Performance-based up to 10% monthly.
Exemption Justification:
Exempt.
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