Global Technical Operations Manager for Engineering Systems

4 days ago


San Jose, California, United States Celestica Full time
Job Description:
As a key member of Celestica's Hardware Platform Solutions (HPS) team, we are seeking a highly skilled Global Technical Operations Manager to join our dynamic and fast-paced organization. This exciting opportunity is designed to make a positive impact and be part of a rapid business growth in a rapidly evolving environment.

This individual-contributor position reports directly to the Senior Director of the Customer Experience (CX) organization and will be empowered to manage all CX operations, including post-sales support and sustaining metrics and dashboards, define and document support and sustaining processes, NPI process from engineering, knowledge base article creation process, CX Capex and Opex forecasting and annual operating plan (AOP) planning with Finance, working with IT to put the required support systems in place, managing contractor SOW and payments, implementing customer satisfaction and net promoter scores.

Key Responsibilities:
  • • Develop and implement strategic plans to achieve business objectives related to technical operations
    • Manage and optimize technical support processes and resources to meet customer needs
    • Collaborate with cross-functional teams to ensure seamless execution of NPI processes and knowledge base article creation
    • Provide leadership and guidance to contractors and internal teams to achieve operational excellence
    • Analyze and report on CX metrics and KPIs to inform business decisions

Requirements:
We are looking for a seasoned professional with a strong background in technical operations, preferably in high-tech industries. The ideal candidate will have:
• 9+ years of experience in support and services operations roles or equivalent
• Proven track record of success in leading cross-functional teams and driving business outcomes
• Excellent analytical, communication, and problem-solving skills
• Strong understanding of technical support processes, metrics, and dashboards
• Experience with Capex and Opex forecasting, AOP planning, and financial analysis
• Familiarity with reverse logistics (RMA) processes and planning
• Proficiency in business tools such as Excel, Word, PowerPoint, and customer issue tracking tools

What We Offer:
Celestica offers a competitive salary package, including a base salary of $146,000 - 200,000 USD per year, depending on experience. Additionally, we offer comprehensive benefits, including medical, dental, and vision coverage, as well as a generous retirement plan.

About Us:
Celestica is a leading provider of design, manufacturing, hardware platform, and supply chain solutions. We partner with top brands across various industries to deliver innovative solutions that drive business growth and success. As a global company with over 40 locations worldwide, we offer a unique opportunity to work with talented professionals from diverse backgrounds and industries.

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