Windows Systems Engineer
3 weeks ago
Saxon Global is seeking a proactive and adaptable Engineer to join our dynamic team. As a key member of our Retail Service Delivery team, you will bridge the gap between Corporate and Retail environments, participating in an on-call rotation.
This role requires administering various devices and operating systems, including Windows, Mac, iOS, and Linux. You will collaborate with technical teams to resolve support tickets efficiently and act as a critical escalation point.
The ideal candidate will have 2-5+ years of experience in a similar role and proficiency in managing and triaging support tickets effectively. Familiarity with enterprise identity management, especially IdentityNow, is highly desirable.
We are looking for someone with excellent documentation skills who can continually update processes and procedures. Relevant technical training, degree, or industry certifications are also highly valued.
Key Responsibilities:
- Administering a variety of devices and operating systems, including Windows, Mac, iOS, and Linux.
- Collaborating with technical teams to swiftly resolve support tickets while acting as a critical escalation point.
- Implementing and managing SCCM/Workspace One applications across both corporate and retail environments.
- Designing and developing PowerShell/Bash scripts to enhance operational efficiency.
Technical Competencies:
- Proficient in managing operating systems: Windows 10/11, MacOS, with Linux experience being a plus.
- Expertise in O365 management (Exchange Hybrid environment).
- Knowledge of Identity management, preferably IdentityNow.
- Experience in Active Directory (Azure AD, On-Prem, Group Policy).
- Proficient in Endpoint management and software deployment tools like System Center Configuration Manager and Workspace One.
Salary Range:$120,000 - $150,000 per year, depending on experience.
Benefits:
- Competitive salary range.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Generous paid time off policy.
- Professional development opportunities.
Others:
- Able to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Prior experience in retail services technical support is highly valued.
Required Skills: Windows, Mac, SCCM, Intune, Active Directory, JAMF, AirWatch.
Note: This position requires local candidates only. A background check and drug screen are required prior to employment.
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