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Director of Premium Operations

1 month ago

Milwaukee, Wisconsin, United States Compass Group, North America Full time

Job Summary

We are seeking a highly skilled and experienced Director of Premium Operations to join our team at Compass Group, North America. As a key member of our leadership team, you will be responsible for managing the Premium department to achieve exceptional guest experiences, partner satisfaction, and financial results.

Key Responsibilities

  • Oversee all aspects of premium operations, ensuring seamless execution of events and daily operations.
  • Recruit, train, and develop a high-performing team of operations professionals.
  • Collaborate with location leadership to drive continuous improvement in guest satisfaction and financial performance.
  • Develop and implement strategies to enhance engagement within the premium department.
  • Oversee season planning and event preparation to ensure maximum event readiness.
  • Build strong relationships with regular guests and suite holders.
  • Partner with the culinary team to develop menus for premium spaces.
  • Implement and maintain the Suites Management System for the premium department.
  • Ensure the availability of printed collateral to support promotions and premium offer communication.
  • Work with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department.
  • Oversee loss prevention activities, including managing cash drops/collection and completing cash variance logs.
  • Ensure all aspects of premium operations align with Levy's Core Signature standards.
  • Oversee annual suite holder tastings in partnership with the culinary team.
  • Attend BEO meetings to plan for upcoming events.
  • Collaborate with other departments to ensure accurate completion of the requisition process.
  • Work with the culinary and purchasing team to review consumption rates and update par levels as necessary.
  • Ensure compliance with all Payment Card Information rules.
  • Complete monthly financial reporting and action planning.
  • Ensure regular maintenance, cleaning, and inspection of all premium areas and equipment.
  • Ensure all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed.
  • Oversee recruitment activities for team members.
  • Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests.
  • Oversee service standards during events to ensure a high standard of guest experience.
  • Ensure accurate end-of-month inventory completion.
  • Manage and resolve guest complaints.
  • Manage team member incidents/accidents and follow all required reporting procedures.
  • Manage the onboarding of new management employees in line with our #bestdayever process.
  • Conduct monthly safety training for team members.
  • Manage team member scheduling in line with demand forecasts.

Requirements

  • 5+ years of experience in a food and beverage operational position.
  • Bachelor's degree in hospitality management preferred.
  • High level of computer literacy.
  • Passion for hospitality, food, and retail.
  • Excellent interpersonal and stakeholder management skills.

About Us

Compass Group, North America is a leading foodservice and support services company that delivers high-quality, innovative solutions to our clients. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

Benefits

We offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off plan, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).