Banking Professional

2 days ago


West Bloomfield Township, Michigan, United States Farmers & Merchants State Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused Banking Professional to join our team at Farmers & Merchants State Bank. As a Teller and Sales Associate, you will be responsible for providing exceptional customer service and sales support to our deposit customers.

Key Responsibilities
  • Conduct teller service transactions in a courteous and efficient manner.
  • Reconcile and balance teller drawer, mail drop, and night depository.
  • Assist with routine tasks from other departments as needed.
  • Provide superior customer service, analysis, and consultation for deposit customers.
  • Maximize cross-selling to meet customers' needs.
  • Prepare, compile, and maintain relevant documentation regarding all deposit products/transactions.
  • Solicit and open consumer and business deposit accounts.
  • Exhibit professional behavior and promote positive working relationships.
Requirements
  • High school education or GED.
  • Self-motivated with a demonstrated aptitude and desire for sales achievement.
  • Passion for customer service and helping people.
  • Ability, motivation, and preference to succeed in a goal-driven environment.
  • Superior customer relationship building skills.
  • Ability to maintain and balance a cash drawer.
  • Comfortable making outreach calls to consumer or business customers and/or prospects.
  • Proficient working knowledge of computer software, including Microsoft Office Suite.
  • Comfortable with technology, including smartphones, iPads, online banking, remote deposit capture, ATM deposits, etc.
  • Basic understanding of personal finances and concept of budgeting.
  • Good organizational skills.
  • Must be available to work a flexible schedule, Monday through Saturday.
  • Ability to function in a team environment.
  • Excellent verbal and written communication skills.
  • Strong commitment to personal growth, learning, and success.
  • Ability to interact with customers and team members in a professional and personable manner.
  • Detailed-oriented and ability to follow established policies and procedures.

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