Bloomfield Twp Branch Manager
4 weeks ago
Job Summary:
DFCU Financial is seeking a highly skilled and experienced VP, Branch Manager - Business Development to lead the operations of our new branch in the Bloomfield Twp area. The successful candidate will be responsible for overseeing day-to-day branch activities, driving performance, fostering business growth, and enhancing our presence in the community through active participation in networking events and business development initiatives.
Key Responsibilities:
- Oversee day-to-day operations of the branch to ensure efficient and effective service delivery.
- Lead, coach, and develop branch staff to achieve performance goals and maintain high standards of member service.
- Monitor and manage branch performance metrics, including sales targets, member satisfaction, and operational efficiency.
- Ensure compliance with all regulatory requirements, policies, and procedures.
Member Service Excellence:
- Foster a member-centric culture by ensuring all staff provide exceptional service and personalized financial solutions.
- Assist members with their personal and business banking needs.
- Resolve complex member issues and complaints promptly and effectively.
- Regularly review and enhance service processes to improve member experience and satisfaction.
Sales and Business Development:
- Drive branch sales initiatives to meet and exceed sales targets for products and services.
- Identify opportunities for cross-selling and upselling to enhance member relationships and financial well-being.
- Develop and implement strategies to attract new members and deepen relationships with existing members.
- Periodically attend joint calls with lines of business partners and prospective members/members.
Community Engagement and Networking:
- Represent DFCU Financial at community and networking events to build and strengthen community relationships.
- Actively participate in local business groups, chambers of commerce, and other relevant organizations.
- Promote DFCU Financials brand and services within the community to attract new business and household accounts.
Operational Excellence:
- Ensure operational processes are followed accurately and efficiently to minimize risk and enhance service quality.
- Conduct regular audits and reviews to ensure compliance with internal and external standards.
- Implement best practices for cash management, security, and fraud prevention.
Requirements:
- Bachelor's degree in business, finance, or a related field preferred.
- Minimum of 5 years of experience in financial services, with at least 2 years in a management role.
- Strong leadership and team-building skills with a track record of driving performance.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proven ability to develop new business and build and maintain relationships within the community.
- Results driven and proactive with the ability to thrive in a fast-paced, dynamic environment.
- Consistent positive, cooperative, self-motivated, courteous, and professional attitude.
- Knowledge of credit union products, services, and regulatory requirements.
- Proficiency in financial software and Microsoft Office Suite.
What We Offer:
- Annual bonus program.
- Paid lunch time.
- Employee referral payouts for recruiting your friends and family.
- Paid time off.
- Paid holidays (~10 per year).
- 401k plan match, dollar for dollar up to 4%.
- 401k additional employer contribution after one year at 5%.
- Tuition reimbursement/education assistance.
- Medical, dental, and vision insurance effective date of hire.
- Health savings account (HSA).
- Flexible spending accounts for medical and dependent care expenses.
- Wellness initiatives and reimbursements.
- Pre-paid legal services plan.
- Identity protection plan.
- Accident supplemental plan.
- Short- & long-term disability plans paid for by company.
- Company-provided basic life insurance of $50,000 plus supplemental for employee, spouse, and child.
- Pet insurance.
- Free financial planning assistance.
- Numerous fun employee events throughout the year.
- Volunteer and community engagement opportunities.
- Discounts with local and national companies through DFCU Perks.
- Service/anniversary awards.
- Employee discounts for company logo wear.
- Recognition and awards for outstanding team and individual performance (branch and member service center employees).
- Ongoing training opportunities.
- Leadership development program.
- Flexible scheduling for students.
Equal Opportunity Employer / Disabled / Veterans
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