Bloomfield Twp Branch Manager

4 weeks ago


Bloomfield Hills, Michigan, United States DFCU Financial Full time

Job Summary:

DFCU Financial is seeking a highly skilled and experienced VP, Branch Manager - Business Development to lead the operations of our new branch in the Bloomfield Twp area. The successful candidate will be responsible for overseeing day-to-day branch activities, driving performance, fostering business growth, and enhancing our presence in the community through active participation in networking events and business development initiatives.

Key Responsibilities:

  • Oversee day-to-day operations of the branch to ensure efficient and effective service delivery.
  • Lead, coach, and develop branch staff to achieve performance goals and maintain high standards of member service.
  • Monitor and manage branch performance metrics, including sales targets, member satisfaction, and operational efficiency.
  • Ensure compliance with all regulatory requirements, policies, and procedures.

Member Service Excellence:

  • Foster a member-centric culture by ensuring all staff provide exceptional service and personalized financial solutions.
  • Assist members with their personal and business banking needs.
  • Resolve complex member issues and complaints promptly and effectively.
  • Regularly review and enhance service processes to improve member experience and satisfaction.

Sales and Business Development:

  • Drive branch sales initiatives to meet and exceed sales targets for products and services.
  • Identify opportunities for cross-selling and upselling to enhance member relationships and financial well-being.
  • Develop and implement strategies to attract new members and deepen relationships with existing members.
  • Periodically attend joint calls with lines of business partners and prospective members/members.

Community Engagement and Networking:

  • Represent DFCU Financial at community and networking events to build and strengthen community relationships.
  • Actively participate in local business groups, chambers of commerce, and other relevant organizations.
  • Promote DFCU Financials brand and services within the community to attract new business and household accounts.

Operational Excellence:

  • Ensure operational processes are followed accurately and efficiently to minimize risk and enhance service quality.
  • Conduct regular audits and reviews to ensure compliance with internal and external standards.
  • Implement best practices for cash management, security, and fraud prevention.

Requirements:

  • Bachelor's degree in business, finance, or a related field preferred.
  • Minimum of 5 years of experience in financial services, with at least 2 years in a management role.
  • Strong leadership and team-building skills with a track record of driving performance.
  • Excellent communication, interpersonal, and problem-solving abilities.
  • Proven ability to develop new business and build and maintain relationships within the community.
  • Results driven and proactive with the ability to thrive in a fast-paced, dynamic environment.
  • Consistent positive, cooperative, self-motivated, courteous, and professional attitude.
  • Knowledge of credit union products, services, and regulatory requirements.
  • Proficiency in financial software and Microsoft Office Suite.

What We Offer:

  • Annual bonus program.
  • Paid lunch time.
  • Employee referral payouts for recruiting your friends and family.
  • Paid time off.
  • Paid holidays (~10 per year).
  • 401k plan match, dollar for dollar up to 4%.
  • 401k additional employer contribution after one year at 5%.
  • Tuition reimbursement/education assistance.
  • Medical, dental, and vision insurance effective date of hire.
  • Health savings account (HSA).
  • Flexible spending accounts for medical and dependent care expenses.
  • Wellness initiatives and reimbursements.
  • Pre-paid legal services plan.
  • Identity protection plan.
  • Accident supplemental plan.
  • Short- & long-term disability plans paid for by company.
  • Company-provided basic life insurance of $50,000 plus supplemental for employee, spouse, and child.
  • Pet insurance.
  • Free financial planning assistance.
  • Numerous fun employee events throughout the year.
  • Volunteer and community engagement opportunities.
  • Discounts with local and national companies through DFCU Perks.
  • Service/anniversary awards.
  • Employee discounts for company logo wear.
  • Recognition and awards for outstanding team and individual performance (branch and member service center employees).
  • Ongoing training opportunities.
  • Leadership development program.
  • Flexible scheduling for students.

Equal Opportunity Employer / Disabled / Veterans


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