Business Office Manager

4 weeks ago

Bloomfield Hills, Michigan, United States SKLD Bloomfield Hills Full time
Job Summary

The Business Office Manager is responsible for the daily accounting functions of the facility, including financial record keeping, billing, and making financial deposits and withdrawals from various accounts. This position administers the Resident trust fund, petty cash account, provides billing and collection services, and operates the Resident bank.

Key Responsibilities
  • Manage the patient trust fund in PCC, providing funds to residents upon request, making deposits from residents and family members, balancing the account monthly, and issuing quarterly statements to residents.
  • Complete monthly payment of Resident private account changes.
  • Prepare and disburse monthly cash allowances.
  • Create and distribute monthly billing statements.
  • Assist residents with the completion of medical assistance applications and verify eligibility, managing Medicaid applications, renewals, and any issues that may arise.
  • Manage and participate in working with patients and families as it relates to billing questions, explaining insurance coverage and discussing billing questions and problems with residents and responsible parties.
  • Communicate in PCC any changes in resident status as it affects billing, receiving pre-authorizations for treatment as required by Medicaid or other third-party payers.
  • Complete representative payee forms on behalf of residents who are unable to do so on their own.
  • Coordinate closure related to accounts of deceased residents (trust account, death certificate, life insurance claims, funeral expenses, final bills, etc.).
  • Establish, develop, maintain, and update filing systems for the Business Office.
  • Review weekly account receivables and payables with the Administrator or designee.
  • Responsible for aging/past due account collection and analysis, developing collection strategies to reduce delinquent accounts.
  • Send communication letters to all past due accounts monthly, pursuing collection of outstanding balances of private pay or patient pay amounts.
  • Assure that established infection control and standard precaution practices are maintained at all times, following established safety precautions when performing tasks and using equipment and supplies.
  • Maintain the comfort, privacy, and dignity of residents and interact with them in a manner that displays warmth, respect, and promotes a caring environment.
  • Provide quality customer service efficiently to residents, family, co-workers, and vendors in a manner that ensures satisfaction.
  • Communicate and interact effectively and tactfully with residents, visitors, families, peers, and supervisors.
  • Maintain a high level of confidentiality in accordance with HIPAA guidelines at all times, protecting confidential information by only providing information on a need-to-know basis.
  • Answer and respond to call lights promptly and courteously when working in Guest care areas.
  • Report all resident concerns to the appropriate department head.
  • Attend and participate in departmental meetings and in-services as directed, attending in-service and education programs and attending continuing education required for maintenance of professional certification or licensure (if applicable).
  • Understand Infection Control and follow the Company's Infection Control guidelines, such as hand washing principles, understanding of isolation and standard precautions, maintaining personal hygiene, and complying with OSHA standards in the workplace.
  • Promote and Protect Resident Rights by assisting residents to make informed decisions, treating residents with dignity and respect, protecting residents' personal belongings, reporting suspected abuse or neglect, avoiding the need for physical restraints in accordance with current professional standards, and supporting independent expression, choice, and decision-making consistent with applicable laws and regulations.
  • Perform other tasks as required.

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