Refrigeration Technical Support Specialist

4 weeks ago

Minneapolis, Minnesota, United States Everidge Full time

Job Summary: The Refrigeration Technical Support Specialist is responsible for providing technical support to clients and customers for the startup, operation, and service of Everidge walk-ins, Preprite equipment, and Russell and Heatcraft products. The TSS must have vast field experience and knowledge of various air-cooled and water-cooled Refrigeration equipment to troubleshoot and resolve customer technical issues in a timely and cost-effective manner.

Key Responsibilities:

  • Provide technical support for the startup, operation, and service of Everidge walk-ins, Preprite equipment, and Russell and Heatcraft products.
  • Assist technicians in the troubleshooting process utilizing knowledge of various air-cooled and water-cooled Refrigeration equipment.
  • Originate solutions in CRM and/or technically review solutions for problems.
  • Review and direct customer interaction for Russell and Heatcraft equipment.
  • Troubleshoot refrigeration remotely.
  • Perform service report and data analysis, organize output data, technical and other reports and records as required to support data-driven decision making.
  • Ensure quality standards of all technical service operation processes and functions required for execution of work and customer satisfaction.
  • Identify field problem trends and provide detailed information to the engineering department relating to field or factory failures for product improvement processes.
  • Lead and/or participate as a team member on supporting teams such as field quality problem solving and field service communications.
  • Travel (up to 15%) to jobs to troubleshoot, train, provide field support, and support new product development.

Requirements:

  • Excellent customer service skills and documentation of work performed.
  • Vast field experience and knowledge of various air-cooled and water-cooled Refrigeration equipment.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.

Equal Opportunity Employer: Everidge is an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Persons with Disabilities. Drug Free Workplace.

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