Senior Technical Support Specialist

7 hours ago


Minneapolis, Minnesota, United States Datum Software Full time
Job Summary

We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Datum Software. The successful candidate will be responsible for providing technical support and customer service to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting for IT infrastructure issues
  • Install, move, add, and change (IMAC) requests for IT infrastructure
  • Diagnose and resolve technical problems
  • Produce timely and detailed service reports
  • Document processes and procedures
  • Analyze performance data to provide technical assistance
  • Tie workflow to schedule
  • Accurately document solutions related to complex issues
  • Develop workaround procedures when standard procedures have failed
  • Troubleshoot and develop technical solutions related to software and setup errors
  • Build positive relationships with customers
  • Ability to use a ladder

Requirements:

  • Strong technical skills and experience in IT infrastructure support
  • Excellent customer service and communication skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Ability to document processes and procedures


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