Technical Support Specialist
4 weeks ago
Serve as the primary point of contact for clients and advisors regarding issues with web-based tools.
Key Responsibilities:- Provide technical support for web-based tools via a high-volume, in-bound phone queue.
- Educate clients and advisors on newly-enacted web-based tools, systems, and procedures to facilitate efficient self-service.
- Identify, troubleshoot, and resolve a wide range of technical web-based issues.
- Manage internal web-based tool changes that could impact the volume of in-bound calls.
- Escalate complex technology problems and act as a liaison between clients and technical escalation teams.
- Develop a working knowledge of all systems, processes, and data relating to web-based support tools.
- High school or GED, 0-1 year of relevant experience required.
- Excellent customer service skills.
- Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner.
- Strong written and spoken communication skills.
- Demonstrated skill in troubleshooting and identifying root causes and resolving issues.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
We are a diversified financial services leader with over $1 trillion in assets under management and administration.
We have a team of 20,000 people in over 20 countries, advising and managing assets and income for over 2 million individual, small business, and institutional clients.
We are a longstanding leader in financial planning and advice, a global asset manager, and an insurer.
We foster meaningful careers, invest in the future, and make a difference for clients, institutions, and communities around the world.
Ameriprise Financial is an equal opportunity employer.
-
Technical Support Specialist
4 weeks ago
Minneapolis, Minnesota, United States TEKsystems Full timeJob DescriptionTEKsystems is seeking a highly skilled Technical Support Specialist to provide exceptional technical support to our clients. As a Technical Support Specialist, you will be responsible for resolving technical issues, providing technical guidance, and ensuring seamless support to our clients.Key Responsibilities:Provide technical support to...
-
Technical Support Specialist
3 weeks ago
Minneapolis, Minnesota, United States North Country Business Products Full timeTechnical Support SpecialistAt North Country Business Products, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to assess, resolve, and close point-of-sale hardware and...
-
Technical Support Specialist
4 weeks ago
Minneapolis, Minnesota, United States Skykit Full timeJob Title: Tier 2 Technical Support SpecialistSkykit is seeking a skilled and experienced Tier 2 Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, ensuring their digital signage solutions are running smoothly and...
-
Refrigeration Technical Support Specialist
4 weeks ago
Minneapolis, Minnesota, United States Everidge Full timeJob Summary:The Refrigeration Technical Support Specialist is responsible for providing exceptional technical support to clients and customers, ensuring timely and cost-effective resolution of technical issues related to Everidge walk-ins and Preprite equipment, including Russell and Heatcraft products.As a key member of the Everidge team, the Refrigeration...
-
Technical Support Specialist
4 weeks ago
Minneapolis, Minnesota, United States Omni Inclusive Full timeWe are seeking a skilled Technical Support Specialist to assist in the provisioning and installation of Microsoft Teams Room technology in our client's conference rooms. The ideal candidate will have at least 2 years' experience in a technical support role, strong communication skills, and the ability to lift up to 50 pounds.The successful candidate will...
-
Technical Support Specialist
2 weeks ago
Minneapolis, Minnesota, United States In Technology Group Inc (US) Full time{"Job Title": "Technical Support Specialist","Location": "Minneapolis, MN (Hybrid)","Salary": "Up to $50K base","About the Company": "Our company is a leading IT-managed service provider based in Minneapolis, Minnesota, renowned for delivering top-tier IT solutions to a diverse range of clients. We foster a work environment that emphasizes professional...
-
Technical Support Specialist
4 weeks ago
Minneapolis, Minnesota, United States NORTH COUNTRY BUSINESS PRODUCTS Full timeJob OverviewNorth Country Business Products is seeking a skilled Technical Support Specialist to join our team. As a Point of Sale Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Assess and resolve hardware and software issues for clientsProvide timely updates on...
-
Technical Support Specialist
4 weeks ago
Minneapolis, Minnesota, United States TEKsystems Full timeJob Title: Technical Support SpecialistJob Summary:This role involves providing technical support to end-users across various locations. The ideal candidate will have strong interpersonal skills and experience with ticketing systems.Key Responsibilities:Provide technical support via phone and in-personManage tickets using Manage EngineCollaborate with the...
-
Technical Support Specialist
4 weeks ago
Minneapolis, Minnesota, United States BAE Systems USA Full timeJob Summary We are seeking a skilled Technical Support Specialist to provide technical assistance to mechanical, manufacturing, and optical engineering staff and their managers. The ideal candidate will have a strong background in CAD tools, software installations, and problem-solving skills. Key ResponsibilitiesProvide technical support for CAD tools,...
-
Technical Support Specialist
4 weeks ago
Minneapolis, Minnesota, United States Skykit Full timeJob OverviewSkykit is a leading provider of innovative digital signage solutions, empowering businesses to create engaging visual experiences. We're seeking a skilled Tier 2 Technical Support Specialist to join our dynamic team.Key ResponsibilitiesProvide exceptional technical support to clients via phone, email, chat, and remote assistanceDiagnose and...
-
Senior Technical Support Specialist
4 weeks ago
Minneapolis, Minnesota, United States Datum Software Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Datum Software. The successful candidate will be responsible for providing technical support and customer service to our clients.Key Responsibilities:Provide technical support and troubleshooting for IT infrastructure issuesInstall, move, add,...
-
Desktop Support Specialist
4 weeks ago
Minneapolis, Minnesota, United States C4 Technical Services Full timeJob DescriptionAs a Desktop Support Specialist at C4 Technical Services, you will play a critical role in ensuring the smooth operation of our IT infrastructure. Your primary responsibility will be to provide level 2 end-user support, including troubleshooting and resolving hardware, connection, and software issues reported to the Service Desk.Key...
-
Refrigeration Technical Support Specialist
4 weeks ago
Minneapolis, Minnesota, United States Everidge Full timeJob Summary: The Refrigeration Technical Support Specialist is responsible for providing technical support to clients and customers for the startup, operation, and service of Everidge walk-ins, Preprite equipment, and Russell and Heatcraft products. The TSS must have vast field experience and knowledge of various air-cooled and water-cooled Refrigeration...
-
Engineering Tools Technical Support Specialist
3 weeks ago
Minneapolis, Minnesota, United States BAE Systems USA Full timeJob Title: Engineering Tools Technical Support SpecialistJob Summary:BAE Systems USA is seeking a highly skilled Engineering Tools Technical Support Specialist to join our team. As a key member of our Engineering Tools team, you will be responsible for providing day-to-day support for the Software Engineering application environments across BAE Systems.Key...
-
Technical Support Manager
4 weeks ago
Minneapolis, Minnesota, United States Unison Full timeTechnical Support ManagerGreenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. We are seeking a Technical Support Manager to lead a diverse team of engineers and technicians in a fast-paced environment that involves working with customers and changing priorities.The Technical Support Manager will be responsible...
-
Technical Support Specialist
4 weeks ago
Minneapolis, Minnesota, United States Trimble Full timeJob SummaryTrimble is seeking a Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support to our customers via phone, email, and chat. You will troubleshoot and resolve technical issues related to Trimble Transportation products and solutions.Key ResponsibilitiesProvide technical...
-
Technical Support Specialist
4 weeks ago
Minneapolis, Minnesota, United States Trimble Full timeJob SummaryAs a Technical Support Analyst at Trimble, you will be responsible for providing exceptional customer support and resolving technical issues related to our products and solutions. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.Key ResponsibilitiesProvide technical...
-
Technical Communication Specialist
4 weeks ago
Minneapolis, Minnesota, United States University of Minnesota Full timeJob Title: Technical Communication SpecialistJob Summary:We are seeking a highly skilled Technical Communication Specialist to join our team at the University of Minnesota. As a Technical Communication Specialist, you will be responsible for teaching, advising, and supporting our graduate students in the Technical Communication professional graduate...
-
Technical Support Specialist
3 weeks ago
Minneapolis, Minnesota, United States Trimble Full timeAbout the Role:The Technical Support Analyst will be responsible for providing in-depth troubleshooting and research for Trimble Transportation product and TMS solutions. This includes handling customer issues related to supporting, upgrading, and usage of Trimble Transportation products and solutions.Key Responsibilities:Provide an outstanding customer...
-
Technical Field Specialist
4 weeks ago
Minneapolis, Minnesota, United States Pyramid Consulting, Inc. Full timeJob Title: Technical Field SpecialistJob Summary: We are seeking a skilled Technical Field Specialist to join our team at Pyramid Consulting, Inc.Key Responsibilities:* Provide technical support and maintenance for desktop and laptop hardware* Troubleshoot and resolve technical issues in a timely and efficient manner* Collaborate with customers to understand...