Technical Support Specialist

4 weeks ago


Minneapolis, Minnesota, United States Creative Circle Full time
Job Title: Technical Support Specialist

Serve as the primary point of contact for clients and advisors regarding issues with web-based tools.

Key Responsibilities:
  • Provide technical support for web-based tools via a high-volume, in-bound phone queue.
  • Educate clients and advisors on newly-enacted web-based tools, systems, and procedures to facilitate efficient self-service.
  • Identify, troubleshoot, and resolve a wide range of technical web-based issues.
  • Manage internal web-based tool changes that could impact the volume of in-bound calls.
  • Escalate complex technology problems and act as a liaison between clients and technical escalation teams.
  • Develop a working knowledge of all systems, processes, and data relating to web-based support tools.
Requirements:
  • High school or GED, 0-1 year of relevant experience required.
  • Excellent customer service skills.
  • Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner.
  • Strong written and spoken communication skills.
  • Demonstrated skill in troubleshooting and identifying root causes and resolving issues.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment.
About Our Company:

We are a diversified financial services leader with over $1 trillion in assets under management and administration.

We have a team of 20,000 people in over 20 countries, advising and managing assets and income for over 2 million individual, small business, and institutional clients.

We are a longstanding leader in financial planning and advice, a global asset manager, and an insurer.

We foster meaningful careers, invest in the future, and make a difference for clients, institutions, and communities around the world.

Ameriprise Financial is an equal opportunity employer.



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