Customer Experience Associate

20 hours ago


Deer Park, Texas, United States Enerpac Tool Group Corp Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Customer Support: Respond to customer inquiries, resolve issues, and provide accurate information on products, pricing, and availability.
  • Order Management: Accurately and efficiently enter customer orders into our ERP system, communicate with customers regarding order confirmations and ship dates, and ensure timely delivery.
  • Relationship Building: Build and strengthen relationships with assigned customer accounts to support brand loyalty and a superior customer experience.
  • Process Improvement: Identify and initiate process improvement opportunities to enhance the customer experience and improve operational efficiency.
Requirements
  • Education: High School Diploma or GED equivalent; higher education preferred.
  • Experience: Minimum 3 years of customer service or inside sales experience, preferably in a manufacturing environment with high exposure to industrial products.
  • Skills: Strong oral and written communication skills, ability to manage multiple competing priorities, and a passion for customer service.
Work Environment

The primary work environment is a temperature-controlled office setting, but may also include typical warehouse environments on occasion. Employee will be exposed to low levels of noise in an office.



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