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Customer Service Representative

1 month ago

Farmington, Connecticut, United States Massage Envy Full time
Unlock Your Potential at Massage Envy

Are you passionate about delivering exceptional customer experiences and promoting wellness programs? We're seeking a skilled Sales and Service Associate to join our team at Massage Envy West Farm

Key Responsibilities:
  • Provide outstanding customer service and ensure every guest feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
What We Offer:
  • Competitive hourly base pay, plus bonuses and commissions
  • Company-paid Essential healthcare, telehealth services, and dental and vision plans
  • Matching 401(k) retirement savings and paid time off
  • A flexible schedule for a better work/life balance and a free massage, skincare, or stretch session each month
  • 40% off products and 50% off all additional services
Requirements:
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking, excellent math and computer skills, and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services