Contract and Data Entry Specialist

2 weeks ago

Muskego, Wisconsin, United States GFL Environmental Full time

Job Summary:

GFL Environmental is seeking a highly detail-oriented and organized Contract and Data Entry Specialist to join our team. As a Contract and Data Entry Specialist, you will be responsible for entering and verifying all temporary and permanent commercial contracts and service level transactional changes for our branches.

Key Responsibilities:

  • Enter and verify all temporary and permanent commercial contracts and service level transactional changes for the branches.
  • Cancel all permanent commercial customers, enter information related to seasonal commercial customers, and adhere to the processes of transmitting the information to and from the branches.
  • Verify orders previously entered by other Contract and Data Entry Specialists, set by published guidelines.
  • Meet and maintain department productivity goals set by published guidelines.
  • Initiate and monitor customer delivery work orders.
  • Initiate and monitor customer return to stock work orders.
  • Enter and update customer contract terms.
  • Exempt customers with contractual limitations for price increases from traditional price increase methods.
  • Initiate correspondence to appropriate manager to implement contractual price increases when applicable; adhere to billing department policy as it relates to price increase processing.
  • Initiate correspondence to appropriate manager to process reinstatement of service for seasonal customers.
  • Support and train branch personnel on processes used to transmit necessary data to and from the centralized data entry team.
  • Index imaged data to correct customer's Tower account and ensure imaged database is accurate and well maintained.
  • Comply with all company policies, procedures, and directives from supervisors.
  • Perform other duties and responsibilities as required or requested by management.

Requirements:

  • High School Diploma or GED required.
  • One year of related experience and/or training.
  • Excellent ten-key and data entry skills required.
  • Must have working knowledge of Microsoft Office, Excel, Word, and Outlook.

Knowledge, Skills, and Abilities:

  • Must be detail-oriented.
  • Ability to communicate effectively with internal and external customers.
  • TOWER knowledge a plus.
  • Knowledge of the waste industry preferred.

Physical/Mental Demands:

  • Ability to stand, walk, sit, use hands and fingers, reach, talk, and hear.
  • Visual ability to close vision, peripheral vision, and ability to adjust focus.

Working Conditions:

  • Work in an indoor office environment 95% of the time.
  • Noise level is usually moderate.

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