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Customer Service Representative

2 months ago

Olathe, Kansas, United States TEKsystems Full time
Job Description

Key Responsibilities:

As a Customer Service Representative at TEKsystems, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include:

  • Responding to customer inquiries, requests, and complaints in a timely and professional manner.
  • Troubleshooting issues and escalating them to supervisors as necessary.
  • Completing all required documentation and maintaining accurate records.
  • Reporting laboratory results to clients and patients using established protocols.
  • Following up with customers to resolve issues and concerns.
  • Performing other duties as assigned to meet business needs or customer requirements.

Requirements:

To be successful in this role, you will need:

  • Excellent interpersonal and communication skills (oral and written) to effectively interact with customers and colleagues.
  • Proficiency in basic computer skills (Word, Excel, Outlook) and ability to multi-task in a fast-paced environment.
  • Strong organizational skills and ability to analyze and solve problems.
  • Good listening skills and ability to maintain a professional and tactful manner in stressful situations.
  • Ability to deal with client information in a confidential manner and maintain proper telephone etiquette.
  • Basic knowledge of operating office equipment and understanding of Quality Service and its measurement.

Benefits:

As a valued member of our team, you may be eligible for a range of benefits, including:

  • Medical, dental, and vision insurance.
  • Critical Illness, Accident, and Hospital insurance.
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.
  • Life Insurance (Voluntary Life & AD&D for employees and dependents).
  • Short- and long-term disability insurance.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Time Off/Leave (PTO, Vacation, or Sick Leave).