Diesel Service Manager

1 day ago

De Pere, Wisconsin, United States JX Truck Center Full time
About JX Truck Center

We are a team united by core values that define our commitment to excellence in the diesel industry. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs.

Job Purpose

The Working Foreman plays a pivotal role in overseeing and coordinating the daily activities of the mechanic team, ensuring efficient and effective operations. In addition to supervising the daily activities of the mechanic team, the Working Foreman engages directly with customers to discuss vehicle issues, performs preliminary test drives to accurately diagnose repairs, and assigns tasks to technicians based on their expertise and experience.

Key Responsibilities
  • Honor Commitments
    • Ensure Reliability: Discuss vehicle problems with customers and diagnose repairs through preliminary test drives, demonstrating our commitment to solving their issues promptly and accurately.
    • Supervise Repairs: Oversee the maintenance and repair work, ensuring that it's done efficiently and correctly, thereby honoring our promise of quality service.
  • Create Positive Experiences
    • Customer Relations: Maintain good customer relations, ensuring that each interaction is positive and reflects our company's values of respect and professionalism.
    • Safety Enforcement: Enforce safety policies in the shop area, creating a secure environment for both employees and customers.
  • Foster Lifelong Learning
    • Engagement in Learning Modules: Actively participating in learning opportunities, showing a commitment to personal and professional development.
    • Knowledge Sharing: Share knowledge and provide instructions and guidance to technicians, fostering an environment of growth and continuous learning within the team.
    • Adaptation and Improvement: Determine the method of repair for shop equipment, showing an ongoing commitment to improving processes and adopting new techniques for efficiency.
  • Exhibit Pioneering Spirit
    • Innovative Problem Solving: Diagnose customer repairs using preliminary test drives and innovative diagnostic techniques, showcasing our pioneering spirit in tackling challenges.
    • Leading by Example: Perform preventive maintenance and repairs as needed while supervising and assisting other technicians, setting a high standard of craftsmanship and innovation.
  • Demonstrate Good Stewardship
    • Resource Allocation: Delegate necessary work assignments to technicians, utilizing their abilities, knowledge, and background most effectively, ensuring that every job is done right with the resources at hand.
    • Operational Versatility: Fill in for Service Advisor as needed and ensure that all repaired vehicles are test-driven, showcasing flexibility and a stewardship of operational resources.
    • All other duties as assigned, including but not limited to, the responsible use of resources, proper management of waste materials from repairs, and maintenance of a clean and safe working environment.
    Requirements
    • High school diploma or equivalent required, additional trade school training preferred.
    • Five (5) to seven (7) years of related experience in truck service operations.
    • Mechanical and refinishing knowledge required.
    • Valid driver's license required; CDL required, or ability to obtain.
    • Dependable and reliable attendance required.
    Equal Opportunity Employer

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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