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Store Operations Manager
1 month ago
The Store Operations Manager is responsible for the day-to-day management of the store. This includes supervising team members, ensuring proper staffing levels, and maintaining inventory control. The Store Operations Manager is also responsible for providing direction, setting goals, and giving feedback to team members. Additionally, they must ensure that the store is running smoothly, including timely reporting of maintenance issues and proper labor and cash management.
Key Responsibilities:
· Ensure that each guest receives outstanding service by providing a welcoming and friendly environment.
· Foster an environment of respect, teamwork, and guest service.
· Actively recruit team members, including Cashiers, Shift Managers, and Assistant Store Managers.
· Train and continue to develop team members, directing and monitoring training activities.
· Ensure compliance with all policies and procedures through consistent communication with team members.
· Evaluate and address employee performance issues.
· Resolve guest complaints in a timely and professional manner.
· Ensure that all merchandise is in stock, properly displayed, and correctly priced.
· Review DVR system to monitor store activity and ensure proper transactions.
· Respond quickly to emergencies and notify the appropriate individuals.
· Ensure that all store reports and paperwork are completed in a timely fashion.
· Provide support and coverage to the store as needed.
Essential Skills and Requirements:
· Ability to effectively supervise, train, and motivate others.
· Communicate clearly and professionally with team members and guests.
· React calmly in emergency situations.
· Read, count, and write to accurately manage store operations.
· Take responsibility for transporting bank deposits.
· Work in cold conditions for long periods of time.
· Move or handle merchandise weighing up to 50 pounds.
· Stand for extended periods of time.
· Ability to work flexible schedules, including first, second, and third shifts.
Minimum Qualifications:
· Must possess and maintain a valid Driver's License.
· Must have a High School Diploma or equivalent.
· Must possess and maintain a vehicle.
· Previous experience supervising others is preferred.
· Must be available to work a minimum of 45 hours per week and provide support 24 hours a day, 7 days a week.
