Customer Service Representative

4 days ago

Snellville, Georgia, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Part-time Cashier at JOANN Stores. As a Part-time Cashier, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place. You will drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. You will also contribute to the overall sales and environment of the store through positive interactions with customers and other Team Members.

Key Responsibilities

Hearts
  • Provide exceptional customer service by greeting every customer and using the F.A.S.T. service model to meet their needs.
  • Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
Hands
  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
  • Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks.
  • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
Minds
  • Proactively drive sales through product knowledge, suggestive selling, innovative merchandising, and building strong customer relationships to the JOANN brand.
  • Work to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.
Inspire
  • Assist other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
  • Work with Store Management and other Team Members on projects in a friendly and professional manner.


Physical Requirements
  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.


Expected Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

Education & Experience

Education Minimum: No minimum education requirement

Education Preferred: High School Diploma or equivalent

Experience Minimum: No experience required.

Experience Preferred: 1-3 years of experience in a customer-centric environment preferred.

This position will be located at: 1630 Scenic Hwy N Ste O Snellville, GA

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:
  • Medical, Dental and Vision benefit plans
  • Company-paid basic, Optional, and Dependent life insurance
  • Long-term disability and Company-paid Short-term disability
  • Paid Time Off and Sick Time
  • Tuition Reimbursement
  • Team Member Discount
For more details on benefits and eligibility requirements, Click Here or visit

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