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Customer Service Representative

2 months ago

Snellville, Georgia, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Cashier at JOANN Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales, and maintaining a high level of productivity and attention to detail.

Key Responsibilities
  • Hearts: Greet every customer with a smile and use our F.A.S.T. service model to meet their needs. Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • Hands: Process customer transactions efficiently and accurately, lift and arrange items on shelves and racks, and maintain a clean and organized sales floor.
  • Minds: Proactively drive sales through product knowledge, suggestive selling, and building strong customer relationships. Work to minimize shrink in the store by following proper policies and procedures.
  • Inspire: Assist other team members with tasks, work on projects with store management, and contribute to the overall sales and environment of the store through positive interactions with customers and other team members.
Requirements
  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.
  • Input data on computer keyboard and handheld units.
  • Use 2-way radios (hear incoming messages and provide verbal response).
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladder.
  • Individually lift up to 49 pounds, and group lift up to 97 pounds.
Availability

Part-time status requires availability that meets the needs of the store. Part-time team members are generally scheduled to work less than an average of 28 hours per week in a measurement period.

Benefits
  • Medical, Dental, and Vision benefit plans.
  • Company-paid basic, Optional, and Dependent life insurance.
  • Long-term disability and Company-paid Short-term disability.
  • Paid Time Off and Sick Time.
  • Tuition Reimbursement.
  • Team Member Discount.