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Customer Service Representative

2 months ago

Snellville, Georgia, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Assistant - Cart Attendant. In this role, you will play a critical part in ensuring our members have a positive shopping experience by providing exceptional service and support.

Key Responsibilities
  • Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed, informing members when products are unavailable, and offering alternative product options.
  • Maintain safety of facility by conducting safety sweeps, following procedures for handling merchandise, and correcting and reporting unsafe situations.
  • Provide member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and processing member purchases.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans and using the Open Door Policy.
Requirements
  • Customer Service experience, including operating a cash register and working with mobile retail applications.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong communication and problem-solving skills.
What We Offer

At Sam's Club, we offer a competitive hourly wage range of $16.00 to $23.00, as well as additional compensation in the form of premiums. We also offer a range of benefits, including health, financial, and paid time off benefits.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.