Client Account Specialist II

1 week ago


Rochester, New York, United States US Tech Solutions, Inc. Full time

Position Overview:

The role of the Client Account Specialist II involves delivering exceptional customer service and support to both internal and external stakeholders in relation to the establishment, upkeep, and assistance of client accounts.

Key Responsibilities:

  • Delivering comprehensive support to clients regarding the setup and management of their accounts.
  • Ensuring a thorough understanding of products and services to facilitate prompt and precise issue resolution.
  • Overseeing the configuration and administration of client insurance accounts, including health benefits and COBRA.
  • Investigating and addressing product and service-related inquiries from diverse sources.
  • Utilizing insurance software and tools to effectively respond to client questions.
  • Formulating problem-solving strategies and providing recommendations to team members.
  • Keeping meticulous records of all communications and supplying necessary documentation to insurance providers.
  • Remaining updated on product changes, regulatory updates, and industry trends.

About US Tech Solutions, Inc.:

US Tech Solutions, Inc. is a worldwide staffing augmentation firm that offers on-demand talent and workforce solutions.

US Tech Solutions, Inc. is committed to being an Equal Opportunity Employer.



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