Member Service Representative

6 days ago


Kingston, New York, United States Alterna Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Alterna Bank. As a key member of our branch team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and promoting our products and services.

Key Responsibilities
  • Provide professional and efficient service to members, utilizing sound knowledge of Alterna products and services to fulfill their transactional needs.
  • Develop a rapport with members and proactively identify their needs, promoting Alterna products and services and referring members to the appropriate internal partner based on the complexity of their requirements.
  • Respond to member inquiries, resolve issues at first point of contact, and refer to senior internal officers as needed.
  • Maintain a strong level of knowledge with respect to Alterna Savings products, services, sales disciplines, and current marketing campaign programs/strategies.
  • Actively participate in sales disciplines, branch campaign initiatives, and quarterly learning to adapt strategies and increase results.
  • Ensure ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.
  • Collect applicable fees and revenues, contributing to branch financial goals.
Requirements
  • Post-secondary education preferred or an equivalent level of experience and education.
  • Previous experience in a sales role, including cash, preferred.
  • Previous Teller experience would be an asset.
  • Ability to work flexible hours, including weekends.
About Alterna Bank

Alterna Bank has been the good in banking for over 110 years, and based on assets under management, is one of Canada's Top 10 credit unions. We are a member-owned co-operative financial institution that shares its expertise with over 185,000 members through a network of over 30 branches across Ontario.

We are proud of our corporate culture, where everyone works together towards a common goal, the financial wellbeing of our members and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for six years running.



  • Kingston, New York, United States Alterna Bank Full time

    {"Job Title": "Member Service Representative", "Job Summary": "We are seeking a highly skilled Member Service Representative to join our team at Alterna Bank. As a key member of our retail branch team, you will be responsible for providing exceptional customer service to our members, processing financial transactions, and promoting Alterna Bank's products...


  • Kingston, New York, United States Alterna Bank Full time

    About the RoleWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at Alterna Bank. As a key member of our branch team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and promoting our products and services.Key ResponsibilitiesRespond to member...


  • Kingston, New York, United States Alterna Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at Alterna Bank. As a key member of our retail branch team, you will be responsible for providing exceptional service to our members, promoting Alterna Savings products and services, and contributing to the overall growth and success of our...


  • Kingston, New York, United States UniFirst Full time

    {"title": "Route Service Representative", "description": "Key ResponsibilitiesAs a Route Service Representative at UniFirst, you will be responsible for delivering exceptional customer service by ensuring timely and accurate delivery of products to our customers. You will also be responsible for maintaining a safe and efficient route, managing inventory, and...


  • Kingston, New York, United States UniFirst Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Service Department as a Route Trainee. As a key member of our team, you will play a vital role in supporting our Route Service Representatives with loading and unloading trucks, delivering and picking up customer products, maintaining vehicle safety, and covering...


  • Kingston, New York, United States Diane Williams Full time

    {"h1": "Customer Relations Representative", "p": "At Diane Williams, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing them with exceptional service...


  • Kingston, New York, United States The Institute for Family Health Full time

    {"title": "Patient Services Representative", "subtitle": "Join Our Team", "content": "At The Institute for Family Health, we are seeking a highly skilled and detail-oriented Patient Services Representative to join our team.As a Patient Services Representative, you will be responsible for providing exceptional customer service to patients, families, and...


  • Kingston, New York, United States Hannaford Supermarkets Full time

    About the RoleHannaford Supermarkets is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesCustomer Service: Provide outstanding...


  • Kingston, New York, United States The Institute for Family Health Full time

    Job SummaryThe Institute for Family Health is seeking a highly organized and detail-oriented Patient Services Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.Key ResponsibilitiesGreets and checks in patients, ensuring...


  • Kingston, New York, United States Diane Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and...


  • Kingston, New York, United States Carlton Fields Full time

    Job SummaryThe Client Service Representative at Carlton Fields interacts directly with potential, new and existing clients. They work to provide quality experience in every step of the client's journey, resulting in increased client satisfaction and account retention for the company. The Client Service Representative will serve client inquiries,...


  • Kingston, New York, United States Compass Group USA Inc Full time

    Job SummaryAs a Customer Service Representative with Compass Group USA Inc., you will play a vital role in providing exceptional service to our customers in a fast-paced food service environment. Your primary responsibilities will include operating a Point of Sale system, assisting the Chef, preparing coffee, and maintaining a clean and organized...


  • Kingston, New York, United States Hoffman Car Wash Full time

    **Customer Service Representative Opportunity****Job Category:** Hoffman Jiffy Lube**Job Details****Job Description**We are seeking a highly skilled Customer Service Representative to join our team at Hoffman Jiffy Lube. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and...


  • Kingston, New York, United States Deforest Group Inc Full time

    Job Description**About Deforest Group Inc**Deforest Group Inc is a leading national alliance of independent insurance agency members, generating billions in new premium business annually. Our foundation is built on partnerships between our company, its 48 master agencies, insurance companies, and independent strategic members. We are dedicated to the...


  • Kingston, New York, United States Hoffman Car Wash Full time

    **Customer Service Representative Opportunity****Job Category:** Hoffman Jiffy Lube**Job Details:****Job Description:**As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and responding to guest inquiries and concerns in a professional and timely manner. You will also be...


  • Kingston, New York, United States Peoples Security Bank & Trust Company Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Financial Services Representative to join our team at Peoples Security Bank & Trust Company. As a key member of our branch office sales/service team, you will be responsible for delivering exceptional customer experiences and meeting the financial needs of our community.Key...


  • Kingston, New York, United States UniFirst Full time

    {"title": "Route Service Representative", "description": "Key ResponsibilitiesAs a Route Service Representative at UniFirst, you will be responsible for delivering exceptional customer service by ensuring timely and accurate delivery of products to our customers. You will also be responsible for maintaining a safe and clean work environment, adhering to...


  • Kingston, New York, United States Hoffman Car Wash Full time

    **Job Summary**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hoffman Car Wash. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and responding to customer inquiries in a professional and timely manner.**Key...


  • Kingston, New York, United States UniFirst Full time

    {"title": "Customer Service Representative", "description": "About the RoleUniFirst is seeking a dedicated Customer Service Representative to provide exceptional customer service as a liaison between customers and the company.Key ResponsibilitiesAssist customers by answering questions related to accounts, procedures, and services.Provide excellent customer...


  • Kingston, New York, United States Carlton Fields Full time

    Job SummaryThe Client Service Representative plays a vital role in delivering exceptional experiences to our clients. They work closely with clients to resolve inquiries, process transactions, and provide timely support. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams.Key...