Member Service Representative

4 days ago


Kingston, New York, United States Alterna Bank Full time
{"Job Title": "Member Service Representative", "Job Summary": "We are seeking a highly skilled Member Service Representative to join our team at Alterna Bank. As a key member of our retail branch team, you will be responsible for providing exceptional customer service to our members, processing financial transactions, and promoting Alterna Bank's products and services.

Responsibilities:

* Provide professional and efficient service to members, utilizing sound knowledge of Alterna Bank's products and services
* Respond to member inquiries, resolve issues, and refer complex matters to senior internal officers
* Process various financial transactions, including deposits, withdrawals, cheque cashing, and bill payments
* Maintain a strong knowledge of Alterna Bank's products, services, and sales disciplines
* Actively participate in sales initiatives, goal setting, and coaching sessions
* Perform other duties as assigned by Management

Requirements:

* Post-secondary education preferred or equivalent level of experience and education
* Previous experience in a sales role, including cash handling, is preferred
* Ability to work flexible hours, including weekends
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

At Alterna Bank, we are committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being. We offer a range of benefits and programs to support our employees' physical, emotional, and financial well-being.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Alterna Bank is an equal opportunities employer and welcomes applications from diverse candidates.

Please note that we are compliant with the Ontarians with Disabilities Act and will accommodate applicants with disabilities. If you require any accommodations, please contact us at [insert contact information].

Thank you for considering Alterna Bank as your employer of choice.

Sincerely,
[Your Name]"}

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