Escrow Support Specialist

2 weeks ago

Albuquerque, New Mexico, United States PulteGroup Full time
Position Overview:

The Escrow Support Specialist plays a crucial role in facilitating the successful closing of real estate transactions. This position requires a dedicated individual who can effectively manage communication between various stakeholders involved in the process.

Key Responsibilities:
  • Serve as the primary point of contact for all parties involved in the transaction, including buyers, lenders, and internal departments.
  • Provide exceptional customer service by addressing inquiries and managing correspondence.
  • Ensure the branch maintains a professional appearance, including the upkeep of closing rooms and public areas.
  • Welcome clients and assist in creating a positive closing experience.
  • Reach out to clients to confirm appointments and gather necessary information for closings.
  • Maintain accurate records and track progress on assigned tasks.
  • Review initial closing documents and prepare Pre-Settlement Statements.
  • Analyze Title Commitments to identify and resolve potential issues.
  • Coordinate and maintain relationships with community contacts.
  • Collaborate with Escrow Support Officers and IT to ensure data accuracy in systems.
  • Assist the branch in all aspects of settlement transactions as needed.
  • Adhere to Escrow Accounting Business Practice Guidelines, including the management of funds in compliance with applicable regulations.

Qualifications:
  • Experience in general office administration.
  • Prior experience as an Assistant Escrow Officer is advantageous.
  • Strong customer service skills, with the ability to engage with diverse homebuyer demographics.
  • Ability to thrive in a fast-paced environment while managing multiple tasks.
  • Excellent attention to detail and follow-up skills.
  • Adaptability to changing circumstances.
  • Experience working in a collaborative team environment.
  • Effective verbal and written communication skills.
  • Proficient in Microsoft Windows, Outlook, and Excel; familiarity with One Note and Softpro is a plus.
  • Demonstrated loyalty and commitment to team objectives.
  • Self-motivated and able to work independently.
  • Goal-oriented with a focus on achieving objectives.

Education Requirements:
  • High School diploma or equivalent is required.
  • Notary Public certification is preferred.

Company Commitment:
PulteGroup is an equal opportunity employer, and we value diversity in our workforce. We encourage all qualified applicants to apply without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. We are committed to providing reasonable accommodations to individuals with disabilities throughout the application process.

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