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Patient Services Representative

2 months ago

Fort Madison, Iowa, United States Great River Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Services Associate to join our team at Great River Health. As a key member of our front-line staff, you will play a vital role in providing exceptional patient care and support services.

Key Responsibilities:
  • Provide basic patient care under the direction of a licensed nurse, including assisting with activities of daily living and serving as a patient's 'Personal Care Champion.'
  • Greet patients at night, assist with patient placement, and support patient flow initiatives and room turnover.
  • Perform clerical and reception duties, utilizing knowledge of medical terminology to answer telephones, review physician orders, and complete order entry.
  • Conduct patient interviews to verify demographic and insurance information, ensuring compliance with state and federal regulations.
  • Assist with gathering signatures for required forms and provide clerical support to internal and external departmental customers.
  • Support the RN as directed with high-quality care to various patient populations, including neonates, pediatrics, adolescents, adults, and geriatrics.
Requirements:
  • Iowa Certified Nurse's Aide certification
  • Proficient computer skills
Benefits:
  • Competitive base pay
  • Matching retirement programs
  • Health, dental, and vision plans
  • Health Savings and Flexible Spending Accounts
  • Employee discounts
  • Long-Term Disability, Life, and AD&D insurance
  • Paid time off (PTO)
  • Education Assistance Program
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Discounted cafeteria meals
  • Paid Parental Leave
  • Employee Service Recognition program
  • Voluntary plans, including Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity