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Customer Service Representative

2 months ago

Fort Wayne, Indiana, United States MAXIMUS Full time
Job Summary

We are seeking a highly skilled Customer Service Representative - Eligibility Specialist to join our team at MAXIMUS. As a key member of our organization, you will be responsible for providing exceptional customer service and ensuring the eligibility of applicants for Medicaid, SNAP, and TANF programs.

Key Responsibilities
  • Receive and assess applications, communicating with clients to collect outstanding information.
  • Validate and calculate income, assess eligibility, and manage case referrals.
  • Engage regularly with program participants on a daily basis.
  • Educate clients on program services and eligibility requirements.
  • Collaborate with clients to establish and attain program objectives.
Requirements
  • High school diploma or GED required.
  • 0-2 years of relevant professional experience required.
  • Proven customer support or Client Service Representative experience strongly preferred.
  • Ability to handle complex service inquiries via telephone.
  • Strong critical thinking and problem-solving skills.
Preferred Qualifications
  • Some college or a college degree.
  • 2+ years of relevant professional experience.
What We Offer
  • Hourly base pay: $18.00.
  • Quarterly bonus opportunity.
  • 401K with company match.
  • Paid time off and paid holidays.
  • Medical, Dental, and Vision benefits.
  • Employee Assistance Program (EAP).
  • Employee Wellness and Discount Programs.
  • Career development and promotional opportunities.