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Customer Service Liaison

2 months ago

Apopka, Florida, United States Matthews International Full time
Customer Service Representative

At Matthews International, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide high-level customer service via phone, email, and written communication to resolve customer inquiries and issues.
  • Identify and assess customer service needs and refer to other departments as necessary.
  • Ensure accurate order entry and information submission.
  • Maintain current and accurate order entry information in all required software programs.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

Requirements:

  • High degree of proficiency in MS Office Suite, Outlook, and Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.
  • Strong verbal and written communication skills, including analysis, interpretation, and reasoning.
  • Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

About Matthews International:

Matthews International is a global leader in the design and manufacture of technologically advanced crematoria equipment, as well as cremation-related products and services. We are a total solutions provider for combustion products and services with a passion for the environment and success for our clients.

We are an equal opportunity employer and welcome applications from diverse candidates. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.