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Customer Service Representative

2 months ago

Portland, Oregon, United States The LaSalle Group Full time
About The LaSalle Group

The LaSalle Group is a leading provider of staffing and recruiting solutions, specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply Chain, Healthcare Revenue Cycle, Call Center, Human Resources, and Executive Search.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our client support team, you will be responsible for delivering exceptional customer experiences, resolving inquiries, and providing timely support to our clients.

Key Responsibilities
  • Customer Support: Provide prompt and professional support to clients, resolving inquiries and issues in a timely and effective manner.
  • Communication: Develop and maintain strong relationships with clients, communicating effectively through various channels to ensure seamless support.
  • Documentation: Accurately document all interactions and updates in our technology systems, ensuring accurate and up-to-date client records.
  • Problem-Solving: Utilize critical thinking skills to resolve complex issues, escalating when necessary to ensure timely resolution.
  • Quality Assurance: Meet individual key performance objectives, including quality assurance and productivity metrics.
  • Professionalism: Maintain a high level of professionalism, handling sensitive matters with courtesy and discretion.
Requirements
  • Attention to Detail: Possess strong attention to detail, with the ability to take initiative to resolve inquiries and issues.
  • Interpersonal Skills: Demonstrate excellent interpersonal, customer relations, and communication skills, remaining patient and professional in interactions.
  • Continuous Learning: Exhibit a desire to continuously learn and improve service delivery, with a willingness to work in a team environment.
  • Technical Skills: Possess the ability to read, analyze, and interpret verbal and written instructions, with a strong understanding of technology systems.
  • Adaptability: Remain calm under pressure, adapting quickly to change and balancing multiple priorities in a fast-paced environment.