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Call Center Agent

2 months ago

Salt Lake, Utah, United States Andersen Full time
About Us

Renewal by Andersen is a subsidiary of Andersen Corporation, a leading manufacturer of windows and doors. With over 110 years of experience, we have revolutionized the industry with our commitment to quality, innovation, and craftsmanship.

Job Overview

We are seeking a part-time Call Center Representative to join our team. As a Call Center Representative, you will be responsible for screening inbound calls, scheduling appointments, and providing exceptional customer service to our homeowners.

Key Responsibilities
  • Answer and screen inbound phone calls
  • Provide accurate and satisfactory answers to customer queries, needs, and concerns
  • Communicate with homeowners and customers via text message and email
  • Schedule appointments and confirm with customers
  • Enter appointments accurately and in a timely manner
  • Review and respond to online scheduler and duplicate leads
  • Notify sales reps of schedule changes
  • Keep shared workspaces clean and organized
Requirements
  • 18 years or older
  • Reliable transportation
  • Clear background check
  • Effective listening and communication skills
  • Previous customer service experience (preferred)
  • Previous reception or office management experience (1-2 years, preferred)
  • Type at minimum 45 wpm
  • Bilingual is a plus
Working Conditions
  • Work in an indoor office space
  • Work or be exposed to continuous sounds or noise levels
  • Work with a group or as part of a team
  • Work near other people but usually have a few feet of space separating them from coworkers
Physical Requirements
  • Able to sit for extended periods of time
  • Able to talk or hear
  • Able to use hands and fingers to enter text or data into a computer or other machine
  • Able to use hands to seize, hold, grasp, turn, and lift involving the hands
  • Able to walk and reach with hands and arm (as necessary)
  • Able to lift and/or move up to 25 lbs (as necessary)
Benefits
  • 401(k)
  • 401(k) matching
  • Employee break room snacks
EEO Statement

Chisl, Inc dba Renewal By Andersen - SLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.